IT Support Specialist

1 month ago


Carlsbad, United States FMT Consultants Full time
Job Title: IT Support Specialist

At FMT Consultants, we are seeking a highly skilled and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our internal teams and external clients.

Key Responsibilities:
  • Provide technical support and assistance to internal teams and external clients via phone, email, and in-person.
  • Assist in troubleshooting and resolving technical issues related to Microsoft 365 Cloud Services, desktop and system administration, and other IT-related topics.
  • Collaborate with the team to provide excellent and quick support to our clients from an IT perspective.
  • Develop and maintain knowledge base articles, blogs, and other content to contribute to FMT's marketing efforts.
  • Pass Microsoft certifications for Office 365 and Azure.
Requirements:
  • 2+ years of experience in help desk, systems administration, or technical IT support role.
  • Computer literacy required, including advanced Microsoft applications.
  • Solid understanding of Office 365, Azure, Windows Microsoft Server and Desktop OS's.
  • Understanding of other technologies including SQL, Hyper-V, VMware, VPNs, Remote Desktop Services, IIS, SharePoint, Citrix, server hardware, and IP networking.
Preferred Qualifications:
  • Consulting experience.
  • Experience in an end-user support environment.
Knowledge, Skills, and Abilities:
  • Strong attention to detail and written/verbal communication skills.
  • Ability to define, create, and complete a technical task without a great deal of guidance.
  • Ability to resolve support tickets efficiently, both remotely and by travelling on-site to a client.
  • Heightened sense of urgency and deadline driven.
  • Proficiency or ability to quickly gain proficiency with HRIS and/or ATS programs.
Physical Requirements:
  • Required to sit, talk or hear; frequently required to use hands to finger, handle, or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
  • Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard.
  • Manual dexterity suitable for use of utilizing a computer.
  • Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting.
Working Conditions:
  • Must be comfortable working in an office environment to include moderate noise levels.
  • The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.

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