IT Support Specialist

2 weeks ago

Carlsbad, United States FMT Consultants Full time
Job Summary

The IT Support Specialist will be responsible for providing system support across the Microsoft Stack for both internal teams and external clients, with a focus on Microsoft 365 Cloud Services. This role will involve assisting in triaging inbound requests via a ticketing system and providing desktop and system administrative support to both internal teams and external clients.

Key Responsibilities
  • Interact with FMT's service desk system and clients to properly assign, prioritize, troubleshoot, resolve, and update tickets and knowledge base articles.
  • Provide end-user desktop support, including setup and resolving hardware issues, managing software updates, troubleshooting network/RDS connections, user security, and password resets.
  • Administer employee on-boarding and off-boarding procedures for IT systems and hardware.
  • Administer and monitor FMT's physical security, including security system and key fob access.
  • Provide technical support for FMT's internal and conference meeting setup, monitoring, and break-down.
  • Provide support and error resolution for online application and tool connection issues.
  • Possess knowledge and understanding of stopping and restarting various automated services.
  • Assist clients with infrastructure solutions, including servers, switches, storage area networks, Hyper-V clusters, and firewalls.
  • Research, recommend, and adhere to improvements in infrastructure and software installation standards; strive for optimal design and follow processes and procedures within the team.
  • Produce detailed documentation of processes and resolutions.
  • Provide technical training to client administrators and end-users.
  • Collaborate daily with teammates to provide excellent and quick support to our clients from an IT perspective.
  • Write knowledgebase articles, blogs, and other content to contribute to FMT's marketing efforts.
  • Pass Microsoft certifications for Office 365 and Azure.
  • Ability to work both on-site and remotely to support clients.
Requirements
  • 2+ years in help desk, systems administration, or technical IT support role.
  • Computer literacy required, including advanced Microsoft applications (i.e., Excel, Word, PPT, etc.).
  • Solid understanding of the following technologies: Office 365, Azure, Windows Microsoft Server and Desktop OS's.
  • Understanding of other technologies including SQL, Hyper-V, VMware, VPNs, Remote Desktop Services, IIS, SharePoint, Citrix, server hardware, and IP networking.
  • Consulting experience preferred.
  • Experience in an end-user support environment preferred.
Knowledge, Skills, and Abilities
  • Strong attention to detail and written/verbal communication skills.
  • Ability to define, create, and complete a technical task without a great deal of guidance.
  • Ability to resolve support tickets efficiently, both remotely and by traveling on-site to a client.
  • Heightened sense of urgency and deadline-driven.
  • Proficiency or ability to quickly gain proficiency with HRIS and/or ATS programs.
  • Proven ability to multi-task, set project priorities, establish department/discipline goals and objectives for self.
  • Positive attitude, self-motivated, and eager to succeed.
Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be comfortable working in an office environment to include moderate noise levels. The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.

  • IT Support Specialist

    5 days ago

    Carlsbad, United States FMT Consultants Full time

    Job Title: IT Support SpecialistAt FMT Consultants, we are seeking a highly skilled and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our internal teams and external clients.Key Responsibilities:Provide technical support and assistance to internal...

  • IT Support Specialist

    3 weeks ago

    Carlsbad, California, United States Vuori, Inc Full time

    Job Title: IT Support Specialist IIVuori, Inc is seeking an experienced IT Support Specialist to provide technical support and assistance to our employees and clients.Job SummaryThe IT Support Specialist will be responsible for diagnosing, troubleshooting, and resolving technical issues related to hardware, software, AV, network, and systems. This role may...

  • Systems Support Specialist

    1 week ago

    Carlsbad, United States Command Cyber Solutions LLC Full time

    Job Title: Systems Support SpecialistCommand Cyber Solutions LLC is seeking a highly skilled Systems Support Specialist to join our team. As a Systems Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our systems and infrastructure are running...

  • Technical Support Specialist

    2 weeks ago

    Carlsbad, United States Full Swing Golf Full time

    Technical Support Specialist - Launch MonitorFull Swing Golf is seeking a highly motivated Technical Support Specialist to join our Launch Monitor team. As a Technical Support Specialist, you will be responsible for resolving complex technical issues related to our golf simulators and providing exceptional customer service to our customers and partners.Key...

  • IT Support Specialist II

    3 weeks ago

    Carlsbad, United States Vuori, Inc. Full time

    Job Title: IT Support Specialist IIWe are seeking an experienced IT Support Specialist to provide technical support and assistance to our employees and clients.Key Responsibilities:Diagnose and troubleshoot technical issues related to hardware and softwareProvide technical assistance and support to employees and clientsCollaborate with internal teams to...

  • Packaging Support Specialist

    18 hours ago

    Carlsbad, United States Ultimate Staffing Full time

    Fulfillment Specialist Job DescriptionWe are currently supporting a local North County business in their search for a skilled Fulfillment Specialist to join their team.Key Responsibilities:Packing orders with precision and care to ensure timely and safe shipment.Receiving and offloading merchandise with attention to detail and accuracy.Collaborating with the...

  • Packaging Support Specialist

    2 weeks ago

    Carlsbad, United States Ultimate Staffing Full time

    Fulfillment Specialist Job DescriptionWe are currently supporting a local North County business in their search for a skilled Fulfillment Specialist to join their team.Key Responsibilities:Packing orders with precision and care to ensure timely and safe shipment.Receiving and offloading merchandise with attention to detail and organization.Collaborating with...

  • Technical Support Specialist

    2 days ago

    Carlsbad, United States Antech Diagnostics Full time

    Job SummaryAntech Diagnostics is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing remote troubleshooting and technical support to our veterinary customers.Key ResponsibilitiesDiagnose and troubleshoot issues with digital radiography hardware and related softwareProvide...

  • Packaging Support Specialist

    1 week ago

    Carlsbad, United States Ultimate Staffing Full time

    Fulfillment Specialist Job DescriptionWe are currently supporting a local North County business in their search for a skilled professional to join their team as a Fulfillment Specialist. This role is responsible for ensuring the efficient and accurate processing of orders, from receiving inventory to shipping products to customers.Key...

  • Desktop Support Specialist

    1 week ago

    Carlsbad, Texas, United States Syntricate Technologies Full time

    Job Title: Onsite Desktop SupportType: Permanent//Full-TimeLocations: Multiple locations across the United States, including Louisiana, Texas, Oklahoma, Virginia, Illinois, Kansas, New Jersey, Wyoming, Washington, and North Dakota.We are seeking a skilled Desktop Support Specialist to join our team at Syntricate Technologies. As an Onsite Desktop Support...

  • Technical Support Specialist

    3 weeks ago

    Carlsbad, United States Nortek Control LLC Full time

    Job Title: Tech Support SpecialistJoin Nortek Control LLC as a Tech Support Specialist and be part of a dynamic team that provides top-notch technical support to customers, field service professionals, and internal departments.Job SummaryWe are seeking a highly skilled and motivated individual to provide technical support for our security, access, perimeter...

  • IT Support Specialist II

    2 weeks ago

    Carlsbad, United States Vuori, Inc. Full time

    Job Title: IT Support Specialist IIVuori, Inc. is seeking an experienced IT Support Specialist to provide technical support and assistance to our employees and clients.Key Responsibilities:Diagnose, troubleshoot, and resolve technical issues related to hardware, software, AV, network, and systems.Provide technical support to employees and clients via phone,...

  • Operations Support Specialist

    1 month ago

    Carlsbad, California, United States TEKsystems Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Operations Support Specialist to join our team at TEKsystems. As an Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our business processes.Key Responsibilities:Provide operational support to our team members, including answering questions,...

  • Bar Support Specialist

    4 weeks ago

    Carlsbad, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Bar Support Specialist to join our team at Dave & Buster's. As a Bar Support Specialist, you will play a critical role in ensuring the smooth operation of our bars, providing exceptional service to our guests, and maintaining a clean and safe environment.Key ResponsibilitiesAssist bartenders in...

  • IT Support Specialist

    2 weeks ago

    Carlsbad, United States Red Knight Solutions, LLC Full time

    Job OverviewAt Red Knight Solutions, LLC, we're seeking a skilled Field Specialist to join our Infrastructure Delivery team. As a key member of our SWAT team, you'll play a vital role in aligning our clients' needs with your expertise to forge long-lasting partnerships.The ideal candidate will possess the ability to perform basic and moderately complex...

  • Education Support Specialist

    4 weeks ago

    Carlsbad, New Mexico, United States Carlsbad Municipal Schools Full time

    Job SummaryWe are seeking a highly motivated and dedicated Education Support Specialist to join our team at Carlsbad Municipal Schools. As an Instructional Assistant, you will play a vital role in supporting teachers and students in a dynamic and inclusive learning environment.Key ResponsibilitiesAssist teachers in planning, implementing, and evaluating...

  • Technical Claims Management Support Specialist

    1 month ago

    Carlsbad, United States Titan Innovations Full time

    Support Specialist (m/f/d) for Technical Damage ManagementJob Summary:We are seeking a highly skilled Support Specialist to join our team at Titan Innovations. As a Support Specialist, you will play a critical role in our Technical Damage Management department, providing top-notch support to our clients and ensuring the smooth operation of our technical...

  • Records Support Specialist

    4 weeks ago

    Carlsbad, United States Navarro Inc. Full time

    About the RoleNavarro Research and Engineering, Inc. is seeking a highly skilled Records Support employee to join our team in Carlsbad, NM.We are an award-winning federal contractor dedicated to partnering with clients to advance clean energy and deliver effective solutions for complex challenges in the nuclear and environmental fields.Key...

  • IT Support Specialist

    3 weeks ago

    Carlsbad, United States FMT Consultants Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at FMT Consultants. As a key member of our technical support team, you will be responsible for providing system support across the Microsoft Stack for both our internal teams and external clients.Key ResponsibilitiesAssist in triaging inbound requests via a ticketing system and...

  • Sales Support Specialist Export

    4 weeks ago

    Carlsbad, United States BlueWave Solutions Full time

    About BlueWave SolutionsWe are a modern and innovative personnel service provider, dedicated to helping our clients succeed in the ever-changing job market. Our team is passionate about delivering exceptional results and building long-lasting relationships with our clients and candidates.Job DescriptionWe are seeking a highly motivated and experienced Sales...