Operations Support Specialist

1 month ago


Carlsbad, United States Potawatomi Federal Solutions Full time
Job Title: Operations Support Specialist

Command Cyber Solutions is seeking a qualified Operations Support Specialist to support a Government Technical Services Project for the US DOE TRANSCOM Program.

Key Responsibilities:
  • Manage scheduling for T-STAR 24/7
  • Develop a program for training System Operators on T-STAR
  • Develop operating processes/desk guides for day-to-day monitoring and the alert notification tree
  • Develop checklists for T-STAR monitoring
  • Coordinate with software developers on modifications to help desk and ticket system support systems for T-STAR
  • Provide input into the TRANSCOM Records Inventory Disposition Schedule (RIDS)
  • Coordinate with the T-STAR system owner or designee on system maintenance schedule, and outage needs
  • Coordinate testing activities with the DOE customer as requested
  • Review and approve employee schedules, payroll, leave requests, travel, and training needs
  • Assist with preparing management reports to the Project Manager and DOE Client (as required)
  • Serve as a back-up system operator as needed
Requirements:
  • Bachelor's degree or four (4) years of experience performing logistical support work, administration, developing procedures and processes, and technical writing skills
  • Pass a pre-employment drug test and continued random drug tests
  • Pass a pre-employment background check
  • Pass a post-employment Federal criminal background and credit investigation; position requires a federal personal identification verification HSPD12 Badge
Working Conditions:
  • Basic office work environment at government facility location
  • Position requires shift flexibility to support a 24x7 operation 365 days a year
  • Occasionally, project requirements may require temporary adjustment of work hours/days
  • Duties are subject to change based on the needs of the customer

Command Cyber Solutions is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination.



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