IT Support Specialist
5 days ago
At FMT Consultants, we are seeking a highly skilled and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our internal teams and external clients.
Key Responsibilities:- Provide technical support and assistance to internal teams and external clients via phone, email, and in-person.
- Assist in troubleshooting and resolving technical issues related to Microsoft 365 Cloud Services, desktop and system administration, and other IT-related issues.
- Administer employee on-boarding and off-boarding procedures for IT systems and hardware.
- Monitor and maintain FMT's physical security, including security systems and key fob access.
- Provide technical support for internal and conference meeting setup, monitoring, and break-down.
- Support Microsoft technologies, focusing on Office 365 and Azure environments.
- Research and recommend improvements in infrastructure and software installation standards.
- Produce detailed documentation of processes and resolutions.
- Provide technical training to client administrators and end-users.
- 2+ years of experience in help desk, systems administration, or technical IT support role.
- Computer literacy required, including advanced Microsoft applications.
- Solid understanding of Office 365, Azure, Windows Microsoft Server and Desktop OS's.
- Understanding of other technologies including SQL, Hyper-V, VMware, VPNs, Remote Desktop Services, IIS, SharePoint, Citrix, server hardware, and IP networking.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be comfortable working in an office environment to include moderate noise levels. The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.
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