Systems Support Specialist
4 weeks ago
Command Cyber Solutions LLC is seeking a skilled Systems Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical support services to our clients.
Key Responsibilities:
- Provide technical support for issues affecting end users, including software problems, network breakdowns, and hardware failures.
- Review existing IT systems and internal processes; collect and analyze data to identify areas for improvement within the project's IT infrastructure.
- Train staff on new software, systems, and best practices.
- Modify, update, and correct data contained in automated systems.
- Perform data inquiries and searches on automated systems; generate records and reports from these systems; and perform searches.
- Assist in projects requiring research, briefing charts, and other presentation materials.
- Prepare and/or oversee preparation of scopes of work and determine schedules and budgets to achieve program goals.
- Perform administrative duties as assigned, including but not limited to scheduling and logistical support activities.
Requirements:
Education:
Minimum required education:
High school diploma.
Preferred education:
Bachelor's degree or higher in Computer Science, Business, or IT related field, or equivalent professional experience.
Certifications (preferred):
- Microsoft Technology Professional (MTA)
- CompTIA A Certification
Experience:
- Minimum ten (10) years' experience as a systems support specialist or equivalent experience.
Knowledge, Skills & Abilities Required:
- Proficient in MS Office suites (Word, Excel, PowerPoint, SharePoint, and Outlook), Adobe Acrobat, and any other software specific to this position.
- Demonstrated ability to exercise discretion and independent judgment to assess priorities and perform detail-oriented work without close supervision.
- Technologically savvy and able to troubleshoot computer issues.
- Ability to work with sensitive information.
- Ability to manage multiple projects and initiatives with strong organizational, analytical, research, problem-solving, and technical skills.
- Ability to interpret and apply federal, state, local laws, regulations, and requirements, including but not limited to current DOE Directives).
- Effective oral and written communication skills.
- Exhibit a high degree of professionalism in the production of deliverables and in interactions with fellow employees and client personnel. Display a professional customer-service attitude at all times.
- Adhere to fundamental principles of ethical service pursuant to federal, state, and local regulations.
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