Systems Support Specialist

4 weeks ago


Carlsbad, New Mexico, United States Command Cyber Solutions LLC Full time
Job Summary:

Command Cyber Solutions LLC is seeking a skilled Systems Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical support services to our clients.

Key Responsibilities:

  • Provide technical support for issues affecting end users, including software problems, network breakdowns, and hardware failures.
  • Review existing IT systems and internal processes; collect and analyze data to identify areas for improvement within the project's IT infrastructure.
  • Train staff on new software, systems, and best practices.
  • Modify, update, and correct data contained in automated systems.
  • Perform data inquiries and searches on automated systems; generate records and reports from these systems; and perform searches.
  • Assist in projects requiring research, briefing charts, and other presentation materials.
  • Prepare and/or oversee preparation of scopes of work and determine schedules and budgets to achieve program goals.
  • Perform administrative duties as assigned, including but not limited to scheduling and logistical support activities.

Requirements:

Education:

Minimum required education:
High school diploma.

Preferred education:
Bachelor's degree or higher in Computer Science, Business, or IT related field, or equivalent professional experience.

Certifications (preferred):

  • Microsoft Technology Professional (MTA)
  • CompTIA A Certification

Experience:

  • Minimum ten (10) years' experience as a systems support specialist or equivalent experience.

Knowledge, Skills & Abilities Required:

  • Proficient in MS Office suites (Word, Excel, PowerPoint, SharePoint, and Outlook), Adobe Acrobat, and any other software specific to this position.
  • Demonstrated ability to exercise discretion and independent judgment to assess priorities and perform detail-oriented work without close supervision.
  • Technologically savvy and able to troubleshoot computer issues.
  • Ability to work with sensitive information.
  • Ability to manage multiple projects and initiatives with strong organizational, analytical, research, problem-solving, and technical skills.
  • Ability to interpret and apply federal, state, local laws, regulations, and requirements, including but not limited to current DOE Directives).
  • Effective oral and written communication skills.
  • Exhibit a high degree of professionalism in the production of deliverables and in interactions with fellow employees and client personnel. Display a professional customer-service attitude at all times.
  • Adhere to fundamental principles of ethical service pursuant to federal, state, and local regulations.


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