Customer Service Representative

5 days ago


New Orleans, Louisiana, United States Jonathan Stewart - State Farm Agent Full time
Job Description

Position Overview

Jonathan Stewart - State Farm Agent is seeking a highly motivated and results-driven professional to join their team as a Customer Relations Representative. As a key member of our team, you will play a vital role in helping our business grow through exceptional customer service and value-based conversations.

Responsibilities

  • Customer Service: Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education: Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Marketing and Sales: Work with the agent to establish and meet marketing goals, develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Benefits

  • Competitive Salary: Earn a competitive salary plus commission/bonus.
  • Health Benefits: Enjoy comprehensive health benefits.
  • Profit Sharing: Participate in a profit-sharing program.
  • Paid Time Off: Receive paid time off for vacation and personal/sick days.
  • Valuable Experience: Gain valuable experience in the insurance industry.
  • Growth Potential: Enjoy opportunities for advancement within the agency.

Requirements

  • Sales Experience: Possess sales experience, preferably in outside sales or inside sales representative, retail sales associate, or telemarketing.
  • Communication Skills: Demonstrate excellent communication skills, including written, verbal, and listening skills.
  • Insurance Knowledge: Be enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
  • Self-Motivation: Be self-motivated and able to work independently.
  • Presentation Skills: Possess the ability to make presentations to potential customers.
  • Marketing Experience: Have experience in marketing and be able to achieve mutually agreed-upon marketing goals.
  • Insurance Licenses: Be able to obtain a Property and Casualty license and a Life and Health license.


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