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Medical Office Representative
2 months ago
We are seeking a highly skilled and customer-focused Patient Access Representative to join our team at LCMC Health. As a Patient Access Representative, you will play a critical role in ensuring that patients receive high-quality care by providing exceptional service and support throughout their healthcare journey.
Key Responsibilities- Provides Assistance to Patients: Greet patients, guests, and family members, both on the phone and in person, and provide assistance with scheduling appointments, registering patients, and answering questions.
- Registers Patients: Enter accurate demographic, financial class, and insurance information into our systems, and make revisions as needed to ensure accuracy and timeliness.
- Completes Financial Analysis: Analyze each case to determine financial responsibility and inform patients of their liability, including prior balances and estimates for scheduled services.
- Provides Excellent Customer Service: Promote a customer-centered experience by performing all functions in a warm and courteous manner, and provide directions to applicable areas of interest.
- Minimum: 2 years of experience in customer service or healthcare.
- Education: High School Diploma or GED, or 2 years of applicable experience in lieu of education.
We are a community that values authenticity, originality, equity, inclusion, and a little 'come on in' attitude. We believe in delivering healthcare with heart, giving people a reason to smile, and putting a little love in our work.
Equal Opportunity EmployerLCMC Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone feels valued and supported.
