Guest Services Host

1 month ago


Bernalillo, New Mexico, United States Santa Ana Star Casino Hotel Full time
Job Overview

The Host position at Santa Ana Star Casino Hotel is pivotal in delivering exceptional service within the Food and Beverage Department. This role involves warmly welcoming guests, managing seating arrangements, and addressing inquiries to enhance the overall guest experience.

Core Values & Expectations
  • Uphold dignity and respect towards all colleagues, regardless of their role.
  • Exhibit reliability by adhering to scheduled shifts and being prepared to fulfill job responsibilities.
  • Maintain honesty in all interactions, acknowledging and learning from mistakes.
  • Be receptive to constructive feedback and guidance from management.
  • Demonstrate professionalism through courteous interactions with both guests and team members.
  • Seek clarification from supervisors when uncertain about policies or procedures.
Key Responsibilities
  • Welcome guests with a friendly and professional demeanor.
  • Ensure accurate processing of receipts and proper documentation.
  • Maintain a positive attitude, contributing to a pleasant atmosphere regardless of business volume.
  • Anticipate guest needs and provide informed recommendations regarding menu items and specials.
  • Keep the workspace clean, organized, and sanitary throughout the shift.
  • Perform additional tasks as assigned by management.
Minimum Qualifications
  • Preference is given to qualified members of the Santa Ana Tribe.
  • Strong guest service skills are essential.
  • Excellent verbal and interpersonal communication abilities; professional appearance is required.
  • Availability to work flexible hours, including weekends and holidays.
  • Must obtain a New Mexico Liquor Service permit and Food Handlers card within 90 days of employment.
  • Adhere to the company's dress code.
  • Experience in bilingual and multicultural environments is preferred.
  • Possess strong interpersonal skills.
  • A smartphone capable of supporting company applications is required.
  • Must be able to secure and maintain a non-key license from the Pueblo of Santa Ana Gaming and Regulatory Commission.
Cognitive Requirements

The essential cognitive functions necessary for this role include:

  • Strong mathematical skills and effective verbal and written communication.
  • Ability to manage conflict situations effectively.
  • Capability to multitask efficiently.
Physical Requirements

Physical functions required for this position include:

  • Frequent standing, walking, bending, and the use of hands for various tasks.
  • Ability to lift and move items weighing up to 25 pounds regularly, and up to 50 pounds frequently.
  • Capability to thrive in a fast-paced, customer-focused environment.
  • Physical ability to perform all essential job functions safely.
Equipment Utilized
  • Standard commercial kitchen and restaurant equipment.
  • Smartphones, reservation systems, POS systems, and other office equipment as necessary.
Work Environment

The work environment is typically indoors, in a climate-controlled, non-smoking setting, where reasonable accommodations may be made for individuals with disabilities.



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