Front Office Shift Manager

1 week ago


Bernalillo, New Mexico, United States Santa Ana Star Casino Hotel Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Shift Manager to join our team at Santa Ana Star Casino Hotel. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing daily operations, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Manage and supervise front office staff to ensure excellent guest service and satisfaction.
  • Assist in the management of room inventory, credit control, and financial transactions.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless guest experience.
  • Conduct performance evaluations and provide coaching and training to team members.
Requirements
  • Strong leadership and communication skills.
  • Experience in hotel operations and customer service.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.


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