Guest Services Coordinator

1 month ago


Bernalillo, New Mexico, United States Santa Ana Star Casino Hotel Full time
Job Overview

The role of the Host is to deliver exceptional and courteous service to every visitor at the Santa Ana Star Casino within the Food and Beverage Division. This position entails welcoming and seating guests while also addressing their inquiries.

Core Values & Expectations:
  • Show respect and dignity to all colleagues, regardless of their role.
  • Exhibit reliability by minimizing absences, arriving punctually, and being ready to commence duties.
  • Maintain honesty; acknowledge errors, learn from them, and progress.
  • Be open to constructive feedback and direction from management.
  • Demonstrate professionalism by treating guests and coworkers with courtesy at all times.
  • Seek clarification from supervisors when uncertain about policies or procedures.
Key Responsibilities:
  • Welcome guests with a warm and professional demeanor.
  • Process receipts and ensure all documentation is accurately completed and organized.
  • Maintain a positive outlook during busy periods to enhance the guest experience.
  • Anticipate guest requirements and provide informed recommendations regarding menu items and specials.
  • Keep a tidy, sanitary, and orderly workspace throughout each shift.
  • Perform additional tasks as assigned.
Minimum Qualifications:
  • Preference will be given to qualified members of the Santa Ana Tribe.
  • Exceptional guest service skills are essential.
  • Strong interpersonal, verbal, and communication abilities, along with a professional appearance.
  • Availability to work flexible hours, including weekends and holidays.
  • Must obtain a New Mexico Liquor Service permit and Food Handlers card within 90 days of employment.
  • Adhere to the established company dress code.
  • Experience in bilingual and multicultural environments is preferred.
  • Excellent interpersonal skills are a must.
  • A smartphone capable of supporting company applications and communication tools is required.
  • Must be able to secure and maintain a non-key license from the Pueblo of Santa Ana Gaming and Regulatory Commission.
Cognitive Skills:

The cognitive abilities required for this position include:

  • Strong mathematical skills, along with effective verbal and written communication.
  • Proven capability to manage conflict situations.
  • Ability to multitask efficiently.
Physical Requirements:

The physical demands of this role include:

  • Frequent standing for extended periods, walking, bending, and using hands for various tasks.
  • Regularly lifting or moving up to 25 pounds, frequently lifting or moving up to 50 pounds, and occasionally lifting or moving more than 50 pounds.
  • Ability to thrive in a fast-paced, customer-focused environment.
  • Physical capability to safely perform the essential functions of the position.
Equipment Utilized:
  • Standard commercial kitchen and restaurant equipment.
  • Smartphones, reservation systems, point-of-sale systems, computers, and other necessary office equipment.
Work Environment:

The work environment is characterized by indoor settings in a climate-controlled, non-smoking area.


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