Busser - Fine Dining Experience

4 weeks ago

Bernalillo, New Mexico, United States Santa Ana Star Casino Full time
Job Summary:

The Busser represents SASCH in the dining room, providing impeccable service and hospitality. This is done by assisting the Servers in delivering food, keeping the tables clean, bussed, organized, and ready to satisfy our guests' needs with uncompromised precision.

Core Values & Expectations:
  • Treat all other co-workers with dignity and respect regardless of position.
  • Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
  • Always be honest. Admit mistakes, learn from mistakes, and move forward.
  • Demonstrate an ability to accept constructive criticism and guidance from supervisors.
  • Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
  • When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
Major Responsibilities/Activities:
  • Exemplify passionate and exceptional guest service.
  • Anticipate guest needs to offer exceptional service standards.
  • Clean and re-set the dining room tables as necessary.
  • Provide the stocking needed for the servers to be efficient throughout their shifts.
  • Assist the guest with a positive and professional attitude as needed.
  • Inform the manager of any unique situations involving guests.
  • Promote the culture and values of Santa Ana Star Casino while acting with integrity and honesty.
  • Maintain a positive attitude during business regardless of volume and needs to create a great guest experience.
  • Keep a clean, sanitary, and organized workspace throughout each shift.
  • Perform other duties as assigned.
Minimum Requirements:
  • Preference is given to qualified Santa Ana Tribal members.
  • Obtain a New Mexico Alcohol Servers license and Food handlers Cards within 90 days of hire.
  • Excellent guest service skills are a must. Good interpersonal, verbal, and communication skills, Professional appearance, and communication skills, suitable for a fine dining atmosphere. Adheres to a strict dress code and personal grooming.
  • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
  • Bi-lingual and multi-cultural experience is preferred.
  • A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program.
  • All employees are required to proficiently use a smartphone for company applications, email, and text.
  • Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license.

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