Customer Service Representative

1 week ago


Kahului, United States Avis Budget Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Airport Operations. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless rental experience, and contributing to the overall success of our airport operations.

Key Responsibilities
  • Assist customers with rental and return processes, providing personalized support and resolving any issues that may arise.
  • Process rentals and returns, ensuring accurate and efficient handling of customer transactions.
  • Work collaboratively with colleagues to maintain a high level of customer satisfaction and ensure a positive experience for all clients.
  • Participate in ongoing training and development to enhance knowledge and skills, staying up-to-date with company policies and procedures.
  • Contribute to a safe and healthy work environment, adhering to all safety protocols and guidelines.
Requirements
  • High School Diploma or equivalent required.
  • Valid Driver's License necessary.
  • Basic computer skills, including typing and data entry.
  • Effective verbal communication skills, with the ability to interact with customers and colleagues in a professional manner.
  • Willingness to work outdoors, with flexibility to work all shifts, including evenings, weekends, and holidays.
  • Ability to type, sit, stand, walk, or move throughout the rental lot and enter/exit vehicles for prolonged periods, as well as drive a variety of vehicles.
  • Must be 18 years of age and legally authorized to work in the United States.
What We Offer
  • Competitive hourly wage.
  • On-the-job training and development opportunities.
  • Paid time off and a range of benefits, including medical, dental, and other insurance options.
  • Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses.
  • Retirement benefits (401k) and employee discounts, including discounted car rental and prices on the purchase of Avis/Budget cars.
About Avis Budget Group

Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees, and a world of opportunities within our growing enterprise.



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