FEMA Client Account Manager

4 weeks ago


Denver, Colorado, United States AECOM Full time
Job Description

AECOM is seeking an experienced Client Account Manager to support our engagements with the Federal Emergency Management Agency (FEMA) within our National Governments Business Line.

In this pivotal role, you will be responsible for building and maintaining strong relationships with FEMA and other federal clients, aligning our services with their priorities and needs.

The ideal candidate will possess a proven track record in managing client accounts, driving business development, and delivering exceptional service in the emergency management and disaster recovery sectors.

The Client Account Manager will work and coordinate with our United States East and West regions across all of AECOM's business lines to include Water, Environment, Program Management, Buildings + Places, Transportation, and Advisory.

Key Responsibilities:
  • Cultivate and maintain trusted relationships with key stakeholders across multiple FEMA directorates, including Response and Recovery, Mitigation, and Preparedness, to align with their strategic objectives and priorities.
  • Identify and pursue opportunities for growth within the FEMA portfolio, including expanding services and offerings that address emerging needs.
  • Maintain and update an annual account plan, implementing account strategies to drive sustainable revenue growth with specific defined year over year goals for Key Performance Indicators.
  • Work closely with internal teams, including operational leaders and technical experts, to coordinate service delivery and promote client satisfaction.
  • Track and assess client performance metrics, identifying areas for improvement and facilitating discussions to enhance service delivery.
  • Lead the preparation of proposals and presentations for FEMA opportunities and projects, aligning with client expectations and AECOM's capabilities.
  • Prepare and conduct regular account reviews with AECOM leaders to promote transparency and alignment on project goals and performance.
  • Stay informed about trends and changes in emergency management and disaster recovery, providing valuable insights to FEMA and internal teams.
Qualifications:
  • Minimum Requirements:
    • BA/BS plus at least 12 years of relevant emergency management, public administration, public policy or similar experience, or demonstrated equivalency of experience and/or education (AS degree plus at least 14 years of relevant experience OR HS diploma plus at least 16 years of relevant experience) including at least 4 years of leadership experience
    • Experience working with federal clients, specifically FEMA, in the emergency management and disaster recovery sectors.
    • Experience in client account management and business development.
    • Strong understanding of FEMA's mission, programs, and procurement processes.
    • Proven ability to build and maintain relationships with federal clients, demonstrating exceptional interpersonal and communication skills.
    • Experience in managing complex projects and cross-functional teams to meet client objectives.
    • Demonstrated ability to drive business growth through effective relationship management and service delivery.
    • Strong proposal development and presentation skills.
    • Ability to analyze performance metrics and implement strategies for continuous improvement.
  • Preferred Qualifications:
    • Experience that spans a variety of FEMA functional areas, with a focus on Response & Recovery and Mitigation
    • Experience working with US Federal government agencies on Architect-Engineering programs
    • Experience in both infrastructure and advisory services.

AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management.

On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges.

We are a Fortune 500 firm and our Professional Services business had revenue of $14.4 billion in fiscal year 2023.

AECOM is a global leader in the infrastructure industry, and we are committed to delivering sustainable legacies for generations to come.

We are an Equal Opportunity Employer, and we believe in each person's potential, and we'll help you reach yours.



  • Denver, Colorado, United States Holland & Hart LLP Full time

    Job SummaryWe are seeking a highly skilled Client Accounts Specialist to join our team at Holland & Hart LLP. As a key member of our Client Accounting team, you will be responsible for processing client bills, providing assistance to attorneys and secretaries, and ensuring accurate time and disbursement entries.Key ResponsibilitiesClient Billing and...


  • Denver, Colorado, United States AC Disaster Consulting Full time

    Job OverviewAC Disaster Consulting is seeking dedicated professionals to join our Emergency Management Response Cadre. As a member of our team, you will play a critical role in providing compassionate, full-spectrum emergency management services to clients across the public and private sectors.Our team is committed to delivering exceptional service, ensuring...

  • Account Manager

    1 month ago


    Denver, Colorado, United States Staffing Now Full time

    Job Title: Account Manager - Client Success TeamStaffing Now, a division of SNI Companies, has partnered with our client to fill a full-time Account Manager position for their Client Success Team. This role is based in Downtown Denver and offers a unique opportunity to work with an information services company.Key Responsibilities:Primary contact for...


  • Denver, Colorado, United States RESPEC Inc. Full time

    Job SummaryWe are seeking a highly experienced Project Manager to lead our stormwater engineering projects. The ideal candidate will have a strong background in civil engineering, environmental engineering, or a related field, with at least 10-20 years of progressive experience in the stormwater engineering field.The successful candidate will have a proven...


  • Denver, Colorado, United States Trestle Inc Full time

    Job OverviewWe are seeking a highly skilled Senior Client Accountant to join our team at Trestle Inc. in a remote capacity. As a key member of our nonprofit outsourcing team, you will be responsible for providing expert accounting services to our clients, including financial reporting, grant compliance, and advisory needs.Key Responsibilities:Facilitate the...


  • Denver, Colorado, United States Wealth Enhancement Group Full time

    Job DescriptionWealth Enhancement Group is seeking a highly skilled Client Service Associate or Manager to serve as the liaison between our clients and Financial Advisors. This role is responsible for leading and implementing the client service model, facilitating new account set up, and maintaining accurate client records.Key Responsibilities:Support Senior...


  • Denver, Colorado, United States Wealth Enhancement Group Full time

    About Wealth Enhancement GroupWealth Enhancement Group is an independent wealth management firm dedicated to delivering exceptional client experiences. We're seeking a skilled Client Service Manager to join our team and play a vital role in shaping the future of our clients' financial well-being.Key Responsibilities:Support Senior Vice Presidents and their...

  • Account Manager

    4 weeks ago


    Denver, Colorado, United States Ellen Bruss Design Full time

    Job Title: Account ManagerWe are seeking a highly organized and dedicated Account Manager to join our team at Ellen Bruss Design. As an Account Manager, you will be responsible for providing daily account management and client service for multiple accounts, as well as daily scheduling of the design team.Key Responsibilities:Develop strong relationships with...


  • Denver, Colorado, United States MGA Homecare Full time

    Job SummaryThe Client Service Manager is a key role at MGA Homecare, responsible for developing and managing relationships with assigned clients and field staff to resolve challenges and address concerns. This position oversees all non-clinical aspects of care, including authorized hours, candidate vetting, and communication between clients, field staff, and...


  • Denver, Colorado, United States Aon Full time

    Account Executive I Job DescriptionAt Aon, we are seeking a highly skilled Account Executive I to join our team. As an Account Executive I, you will be responsible for managing client relationships and driving business growth.Key Responsibilities:Develop and execute strategies to grow existing client relationships and identify new business...


  • Denver, Colorado, United States Kennedy Jenks Full time

    About the Role:Kennedy Jenks is seeking an experienced Client Services Manager to join our team in Lakewood, Colorado. As a key member of our team, you will play a vital role in developing client strategies, assembling client teams, and executing plans to deliver KJ's services efficiently.Key Responsibilities:Achieve sales targets by leading new pursuits and...


  • Denver, Colorado, United States TeamLogic IT Full time

    Job Summary:TeamLogic IT is seeking an experienced and motivated Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for managing and growing existing client relationships, driving revenue growth, and ensuring client satisfaction through upselling and cross-selling opportunities.Key...

  • Account Manager

    4 weeks ago


    Denver, Colorado, United States CVS Health Full time

    Account Executive Job SummaryThe Account Executive is a key role at CVS Health, responsible for maintaining existing client relationships and acquiring new business within the Self-Funded and Fully Insured Public sector and/or Labor groups.This position requires strong internal and external relationship-building skills to achieve success.Fundamental...


  • Denver, Colorado, United States TeamLogic IT, Denver Tech Center, CO Full time

    Job Title: Technical Account ManagerJob Summary:As a Technical Account Manager at TeamLogic IT, you will be responsible for managing and growing existing client relationships, driving revenue growth, and ensuring client satisfaction through upselling and cross-selling opportunities. You will work with a dynamic team, utilizing cutting-edge technology to...

  • Account Manager

    4 weeks ago


    Denver, Colorado, United States Software Guidance and Assistance, Inc. Full time

    Job Title: Account ManagerJob Summary: Software Guidance and Assistance, Inc. is seeking an experienced Account Manager to join our team. The ideal candidate will have a strong background in sales and be able to build and maintain relationships with clients.Key Responsibilities:Schedule weekly on-site client visits and work through the sales life cycle to...

  • Account Manager

    4 weeks ago


    Denver, Colorado, United States Allied Universal® Full time

    Job DescriptionAt Allied Universal, we are seeking a highly skilled Account Manager to oversee the day-to-day operations of an assigned account. This role is responsible for building and maintaining effective relationships with clients and employees, ensuring the delivery of high-quality security services that protect people and property.Key...


  • Denver, Colorado, United States ReadyTalk Full time

    Job Summary: We are seeking a seasoned Senior Account Manager to join our ReadyTalk team. As a Senior Account Manager, you will be responsible for selling and marketing our dynamic line of products and services to existing and prospective clients. You will retain existing business while pursuing profitable growth opportunities in assigned customer accounts...


  • Denver, Colorado, United States Amaze Health Full time

    Job OverviewAmaze Health is a pioneering virtual healthcare company that provides personalized care at the touch of a button. Our innovative approach empowers patients with the tools and resources they need to thrive in the complex US healthcare system. As a key member of our team, you will play a vital role in transforming healthcare in America, one patient...


  • Denver, Colorado, United States Wealth Enhancement Group Full time

    About Wealth Enhancement GroupWealth Enhancement Group is a leading independent wealth management firm dedicated to delivering exceptional client experiences. Our team-based approach ensures personalized financial planning and investment management services tailored to each client's unique needs.We take pride in our unique financial plans and investment...


  • Denver, Colorado, United States ReadyTalk Full time

    Job Title: Senior Account ManagerAs a Senior Account Manager at ReadyTalk, you will be responsible for selling and marketing our dynamic line of products and services to existing and prospective larger customers. Your primary objective will be to retain existing business and identify profitable growth opportunities in assigned customer accounts and new...