Technical Account Manager

2 days ago

Denver, Colorado, United States TeamLogic IT Full time
Job Summary:

TeamLogic IT is seeking an experienced and motivated Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for managing and growing existing client relationships, driving revenue growth, and ensuring client satisfaction through upselling and cross-selling opportunities.

Key Responsibilities:

Relationship Management:

Develop and maintain strong relationships with key decision-makers and stakeholders within client organizations through regularly scheduled Technology Business Reviews (TBR).

Act as the primary point of contact for all account-related inquiries, concerns, and escalations.

Client Retention:
Proactively engage with clients to understand their evolving needs and challenges. Provide exceptional customer service and support, addressing any issues or concerns promptly and effectively. Implement strategies to foster long-term client loyalty and minimize churn.

Account Growth:
Identify upselling and cross-selling opportunities within existing accounts by understanding our client's business and strategy. Identify how technology can advance our client's business goals. Establish a technology roadmap for all key strategic accounts. Be an active participant in our client's IT budgeting process.

Account Planning and Forecasting:
Develop account plans and strategies to maximize business opportunities and achieve sales targets. Conduct regular account reviews, monitor account performance, and provide accurate sales forecasting and reporting.

Collaboration and Coordination:
Communicate the overall status of projects to clients and internal stakeholders regularly. Help ensure we complete these projects on time, within budget, and exceed client satisfaction.

Industry Knowledge and Market Insights:
Stay abreast of industry trends, cybersecurity threats, and best practices.

Leverage this knowledge to provide valuable insights and recommendations to clients and influence their adoption, further positioning TeamLogic IT as a trusted advisor and industry expert.


  • 10% travel may be required for onsite client visits.
Experience / Skills Required

B.A./B.S. degree in a relevant discipline;

or equivalent work experience
Customer service-focused mindset.
Proven experience in account management or client relationship management roles.
Strong communication and interpersonal skills, with the ability to build rapport and establish credibility with clients.
Excellent problem-solving and negotiation abilities, with a proactive and customer-centric approach.
Demonstrated ability to drive revenue growth and achieve sales targets.
Exceptional organizational and time management skills, with the ability to manage multiple client accounts simultaneously.
Proficiency in CRM software and Microsoft Office suite.

Experience/Skills Desired:
Technical aptitude with experience in the IT industry.
Knowledge of IT services and solutions.

Compensation:
Qualified candidates can expect on-target earnings of $40,000 - $65,000 base with commission, depending on performance.

Benefits:
401(k) plan with employer match
Medical, Dental & Vision Insurance
PTO/Vacation available
Home internet monthly stipend
Hybrid work environment

At TeamLogic IT, we are committed to providing our teams with the highest level of support, training, and career advancement opportunities in an industry that is constantly evolving. If you have a passion for client success, a results-driven mindset, and the ability to cultivate long-lasting relationships, we invite you to apply and be part of our continued growth and success

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