Customer Service Representative
5 days ago
Job Summary
YoungWilliams is seeking a highly skilled Customer Service Representative to provide exceptional customer service to both internal and external customers. The ideal candidate will have excellent communication skills, be able to work independently, and meet the minimum requirement of number of calls answered per day.
Key Responsibilities
- Answer all calls professionally and provide accurate information to customers in a polite and prompt manner.
- Draw from all available resources, policies, supervisors, and state system to answer all inquiries and recognize case issues as they develop to reduce workload.
- Show a high level of enthusiasm in serving customers and improving team performance, willing to obtain and increase knowledge to assist the team and call center.
- Regular and timely attendance.
- Other duties as assigned.
Requirements
A high school diploma or equivalent is required. A degree or certificate in a related field is preferred. Call center experience and computer experience and typing proficiency are also required.
Preferred Skills
Excellent written and spoken communication skills, including voice tones and grammar, as well as time management skills and organizational skills.
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