Customer Service Representative

3 weeks ago


Topeka, Kansas, United States HR Partners Full time

Job Summary:

As a Customer Service Representative at CoreFirst Bank & Trust, you will play a vital role in providing legendary customer service to our clients. This position requires a strong commitment to customer satisfaction, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Process customer transactions in a courteous, professional, accurate, and timely manner, following bank policies and procedures.
  • Assist bank customers with retail banking transactions, sales referrals, and provide legendary customer service.
  • Requires One (1) year of customer service experience, including cash handling.
  • Successful completion of Retail 101 Training provided by CoreFirst.
  • Maintain a working knowledge of CoreFirst history, goals, policies, and procedures, and understand how they relate to the essential functions and responsibilities of the position.
  • Maintain a working knowledge of CoreFirst products and services to effectively make referrals to customers and be considered for promotions within the Retail Sales and Service Department.

Requirements:

  • High school diploma or equivalent required.
  • One (1) year of customer service experience, including cash handling.
  • Successful completion of Retail 101 Training provided by CoreFirst.
  • Maintain a working knowledge of CoreFirst history, goals, policies, and procedures, and understand how they relate to the essential functions and responsibilities of the position.
  • Maintain a working knowledge of CoreFirst products and services to effectively make referrals to customers and be considered for promotions within the Retail Sales and Service Department.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.

Equal Employment Opportunity:

CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.



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