Hotel Operations Manager
4 days ago
The Washington Marriott Capitol Hill is seeking a seasoned Hotel Operations Manager to lead the team. As a key member of the hotel's leadership team, the successful candidate will be responsible for managing hotel operations to maximize profits and achieve the highest level of guest satisfaction.
Key Responsibilities
- Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
- Set clear expectations and provide the guidance necessary to achieve exceptional performance.
- Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
- Continuously seek opportunities to enhance guest interactions and exceed expectations.
- Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
- Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
- Implement best practices to uphold quality and safety standards.
- Follow sustainability guidelines and practices related to the HHM Hotels EarthView program.
Requirements
- Associate or Bachelor's Degree in Business, Hospitality, or a related field is preferred.
- 10 years in operations management or similar leadership role in a full-service hotel.
- Marriott experience is preferred.
- Financial acumen and the ability to develop budgets and manage financial performance.
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