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Restaurant Operations Manager

1 month ago

Washington, Washington, D.C., United States Hotel Madera Full time

Restaurant Operations Manager

As a Restaurant Operations Manager at Hotel Madera, you will oversee the management and direction of restaurant operations in accordance with established guest service and sustainability standards. Your responsibilities will include interviewing, selecting, training, scheduling, coaching, and supporting associates to ensure they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Your Key Responsibilities

  • Ensure that food quality is consistent, appealing, and prepared to guest specifications.
  • Interact with guests to obtain feedback on quality of service and food in the outlet.
  • Ensure that the restaurant complies with sanitation and safety standards for guests and associates.
  • Resolve guest complaints and coordinate with other department leaders to resolve service delivery or quality breakdowns.
  • Check that all equipment is in working order.
  • Follow up on work orders so repairs and maintenance of the facility are completed on a timely basis.
  • Document inventory forecast usage and monitor supply.
  • Abide by all state, federal, and corporate requirements pertaining to serving alcoholic beverages.
  • Oversee serving staff to ensure proper liquor controls are in place and all Hersha cash handling policies and procedures are followed.
  • Participate in marketing efforts of restaurants, create menu ideas, survey competition, and report food trends.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.

Your Background and Skills

  • Associate's degree preferred.
  • 3-6 years of restaurant experience required.

Work Environment and Context

  • Work schedule varies and will include working on holidays, weekends, and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending, and reaching.