Exam Delivery Coordinator
5 days ago
Pearson Professional Testing Center
Salary Range:$45,000 - $65,000 per year
About This Job:We are seeking a skilled and experienced individual to join our team as a Test Administrator. In this role, you will be responsible for delivering exams to candidates, maintaining test security, and providing exceptional customer service.
Main Responsibilities:- Customer Support:
- Welcome candidates warmly and provide assistance with any questions or concerns in a friendly and professional manner.
- Guide candidates through exam procedures, policies, and technical requirements.
- Resolve candidate issues promptly and effectively to ensure a positive testing experience.
- Scheduling Management:
- Manage a high volume of walk-in appointments efficiently while adhering to scheduling protocols.
- Candidate Authentication:
- Verify candidate identification documents according to Pearson VUE's strict guidelines and procedures.
- Ensure the accuracy of candidate information and registration details in the Pearson VUE system.
- Exam Supervision:
- Conduct thorough pre-exam checks to ensure the testing environment meets Pearson VUE's standards for security and comfort.
- Monitor exam sessions closely to prevent cheating or misconduct, while also maintaining a supportive and non-intrusive presence.
- Address any irregularities or technical issues that may arise during exams, following established protocols for resolution.
- Administrative Duties:
- Maintain accurate records of candidate attendance, exam sessions, and any incidents or concerns that occur during testing.
- Perform administrative tasks such as processing candidate registrations, payments, and reports as required by Pearson VUE protocols.
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