Exam Delivery Coordinator

5 days ago


Richardson, Texas, United States Pearson Professional Testing Center Full time

Pearson Professional Testing Center

Salary Range:$45,000 - $65,000 per year

About This Job:

We are seeking a skilled and experienced individual to join our team as a Test Administrator. In this role, you will be responsible for delivering exams to candidates, maintaining test security, and providing exceptional customer service.

Main Responsibilities:
  • Customer Support:
    • Welcome candidates warmly and provide assistance with any questions or concerns in a friendly and professional manner.
    • Guide candidates through exam procedures, policies, and technical requirements.
    • Resolve candidate issues promptly and effectively to ensure a positive testing experience.
  • Scheduling Management:
    • Manage a high volume of walk-in appointments efficiently while adhering to scheduling protocols.
  • Candidate Authentication:
    • Verify candidate identification documents according to Pearson VUE's strict guidelines and procedures.
    • Ensure the accuracy of candidate information and registration details in the Pearson VUE system.
  • Exam Supervision:
    • Conduct thorough pre-exam checks to ensure the testing environment meets Pearson VUE's standards for security and comfort.
    • Monitor exam sessions closely to prevent cheating or misconduct, while also maintaining a supportive and non-intrusive presence.
    • Address any irregularities or technical issues that may arise during exams, following established protocols for resolution.
  • Administrative Duties:
    • Maintain accurate records of candidate attendance, exam sessions, and any incidents or concerns that occur during testing.
    • Perform administrative tasks such as processing candidate registrations, payments, and reports as required by Pearson VUE protocols.


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