Radiology Front Desk Coordinator

7 days ago

Richardson, Texas, United States RAYUS Radiology Full time

RAYUS Radiology is looking for a skilled Front Office Associate to join our team. As a key member of our front office team, you will be responsible for providing exceptional patient care and support to our patients and referring professionals.

Key Responsibilities:

Registration

  • Greets and checks-in patients scheduled for imaging services, registering demographic information and processing payment plans and copays.
  • Answers phones and handles calls in an efficient and friendly manner.
  • Fields calls appropriately for center associates.
  • Acts as liaison between technologists and patients waiting for exams, relaying messages regarding scanner status and other clinic information.
  • Maintains front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office clean-up.
  • Orders office supplies as needed.
  • Maintains supply of patient information sheets.
  • PUSHES imaging via electronic interfaces.
  • Completes confirmation calls and provides preparation instructions to patients.
  • Faxes reports, billing information, and medical release forms as requested.

Insurance

  • Verifies patient's insurance.
  • Pre-certifies all exams with patient's insurance company.
  • Obtains insurance authorization.
  • Uses knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment.
  • Handles release of information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies following Company guidelines.

Scheduling

  • Arranges transportation, interpreters, and hotel accommodations for patients when appropriate.
  • Enters and submits patient exam orders.
  • Verifies orders match exam schedules.
  • Schedules referrals and ensures proper authorizations are obtained.
  • Schedules walk-in patients.
  • Processes requests for image orders and CDs from referring physicians and patients.
  • Maintains an up-to-date and accurate database on all current and potential referring physicians.

Other Duties

  • Performs other duties as assigned.

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