Professional Test Center Coordinator
3 weeks ago
Pearson Professional Testing Center is seeking an Examination Service Manager to join our team. This role will be responsible for overseeing the daily operations of our testing center, ensuring that all exam sessions run smoothly and efficiently. The ideal candidate will have excellent communication and organizational skills, with the ability to manage multiple tasks and priorities.
Responsibilities:
- Customer Service:
- Provide exceptional customer service to candidates, responding to their inquiries and addressing any concerns they may have.
- Work collaboratively with other team members to ensure that all candidates receive a positive testing experience.
- Exam Administration:
- Oversee the administration of all exam sessions, ensuring that all procedures are followed and all necessary documentation is completed.
- Manage the inventory of exam materials and supplies, ordering additional stock as needed.
- Candidate Support:
- Provide support to candidates throughout the testing process, answering any questions they may have and addressing any concerns they may have.
- Reporting and Analytics:
- Analyze data and metrics to identify trends and areas for improvement, making recommendations for changes to our testing processes.
Salary Range: $55,000 - $75,000 per year
Requirements:
- Bachelor's degree in a related field, such as business or education.
- Minimum 2 years of experience in a customer-facing role, preferably in the education industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Ability to analyze data and make recommendations for improvements.
- Strong organizational and time management skills, with the ability to prioritize multiple tasks and deadlines.
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