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Federal IT Business Analyst with ServiceNow Expertise

2 months ago

Washington, Washington, D.C., United States NuAxis Innovations Full time
Job Summary:

We are seeking a highly skilled Business Analyst with expertise in ServiceNow to join our team at NuAxis Innovations. As a Business Analyst, you will play a critical role in facilitating requirements gathering workshops, stakeholder meetings, and user story writing sessions to capture business needs and priorities.

Key Responsibilities:

  • Translate business requirements into clear and concise user stories, acceptance criteria, and sprint backlog items.
  • Collaborate with development teams to ensure alignment between business needs and technical solutions.
  • Serve as a scrum master for agile development teams, facilitating sprint planning, daily stand-ups, sprint reviews, and retrospectives.
  • Monitor project progress, identify, and mitigate risks, and communicate project status to stakeholders.
  • Maintain project documentation, including user stories, sprint backlogs, release plans, and sprint burndown charts.
  • Coordinate user acceptance testing (UAT) activities and gather feedback from stakeholders to validate system functionality.
  • Provide guidance and support to team members on agile methodologies, scrum practices, and ServiceNow platform capabilities.
  • Foster a collaborative and productive team environment, promoting continuous improvement and innovation.
  • Act as a liaison between business stakeholders and technical teams to ensure effective communication and alignment of priorities.

Requirements:

  • Experience as a business analyst in ServiceNow implementation projects.
  • Strong understanding of ITIL processes and ServiceNow modules.
  • Knowledge of agile methodologies and experience serving as a scrum master.
  • Ability to gather and document business requirements, user stories, and acceptance criteria.
  • Experience conducting workshops, user interviews, and stakeholder meetings.
  • Proficiency in creating and maintaining project documentation, such as user stories, sprint backlogs, and release plans.
  • Excellent communication and facilitation skills.
  • Familiarity with ServiceNow reporting and analytics capabilities.
  • Minimum of five years of experience in a similar role.

Qualifications:

  • Bachelor's degree in business administration, computer science, or a related field.
  • Scrum master certification (e.g., CSM, PSM) preferred.
  • ServiceNow system administrator certification preferred.
  • Proven experience in leading agile teams and facilitating scrum ceremonies.
  • Ability to adapt to changing priorities and work in a fast-paced environment.