Childcare Eligibility Specialist

1 week ago


Los Angeles, California, United States Crystal Stairs Full time
About Us

Celebrating Diversity and Inclusion

Crystal Stairs, Inc. Mission

We strive to build and sustain a fully vaccinated, diverse workforce and culture that promotes equality and inclusivity. As part of this commitment, we do not discriminate based on race, color, religion, sex, national origin, age, marital status, sexual orientation, or military status in any of our activities or operations.


Salary Range: $55,000 - $65,000 per year

This position requires a high school diploma or equivalent and a minimum of one year of experience in determining eligibility or customer service. Familiarity with County Welfare Department applications and other database applications is also necessary. The successful candidate must be able to work effectively with diverse populations and maintain confidentiality.


Job DescriptionUnder General Supervision

The Family Services (Eligibility) Specialist works under general supervision to determine eligibility and assist parents eligible under the California subsidized child care programs gain access to child care programs and services. All duties and responsibilities are performed in accordance with pertinent contractual obligations and department standards.


Main Responsibilities
  1. Determining Eligibility:
  • Conduct appointments to assess family eligibility.
  • Collect documents and explain program rules.
Enrollment Process:
  • Process enrollment for families under California subsidized child care programs.
Client Management:
  • Manage client activities and changes for approximately 175+ clients.
Customer Service:
  • Provide customer service, troubleshoot, and offer technical assistance as needed.

Preferred Experience and Qualifications
  • Bachelor's degree from an accredited university or equivalent.
  • Experience working with families receiving subsidized childcare or other social support services.
  • Knowledge of County, State, and Federal program requirements for Alternative Payment and Child Care Subsidy Programs.


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