Eligibility Screening Specialist
6 days ago
The Customer Service Representative plays a vital role in the success of our organization by providing high-quality service to clients and internal stakeholders. Key responsibilities include:
Responsibilities:
- Conduct eligibility screenings, administrative support, and program coordination activities.
- Assist clients in obtaining additional services needed, such as mainstream benefits, housing linkages, substance abuse and mental health services, employment services, vocational services, education, legal services, credit counseling, money management, tenancy education, landlord relations, life skills training, family reunification, etc.
- Document progress toward personal, housing placements, and income goals outlined on the IHSSP.
- Complete a monthly update to assess engaged/enrolled clients' progress towards achieving the goals of their IHSSP.
- Collect data and enter information into information systems and HMIS.
- Address HMIS data errors if any.
- Complete the VISPDAT with Clients (if applicable).
- Provide crisis intervention (Triage) and support, including meals, hygiene, clothing crisis housing.
- Work in coordination with CES Staff.
Requirements:
- High School Diploma or GED equivalent.
- More than one year of clerical experience.
- Bilingual preferred.
- Basic knowledge of Microsoft Word, Excel, and Internet.
- Ability to do concise documentation and effectively communicate in written and verbal form.
- Experience working with homeless families and the ability to work with clients from diverse cultures, ethnicities, and socio-economic backgrounds.
- Attention to detail, punctuality, and professional appearance required.
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