Hospital Front Desk Coordinator
6 days ago
The Hospital Front Desk Coordinator will provide administrative and customer service support to a busy veterinary hospital. This role is ideal for an organized and detail-oriented individual who enjoys working with animals and providing excellent customer service.
About the Role
This position contributes to the success of the hospital by performing a range of administrative tasks, including data entry, scheduling appointments, and managing lobby flow. The successful candidate will have strong communication skills, be able to work well under pressure, and possess basic knowledge of medical terminology.
Responsibilities
- Provide exceptional customer service in-person, over the phone, and during high-stress situations.
- Manage lobby flow, address concerns, calm distressed owners, and schedule appointments.
- Handle basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assist with medication pickups, inquiries, and provide information about services and products.
- Input and manage data in practice management software, including billing and accounts.
- Assist with retail sales, weighing pets, processing faxes, and maintaining records.
Qualifications
- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
- Knowledge of clerical procedures and ability to organize files and records.
- Excellent customer service skills, providing courteous and prompt assistance.
- Accurate cash handling and cashiering abilities.
- Strong multitasking skills with attention to detail.
- Flexibility in scheduling, including weekends and holidays.
Compensation
$18-$20 USD per hour.
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