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Fitness Team Member

1 month ago

Concord, California, United States Taymax Group Full time

About the Role: We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests. Your primary goal will be to create a positive member experience by assisting with front desk activities, facilitating updates to member accounts, and responding to member questions and concerns.

Key Responsibilities:

  • Greet members, prospective members, and guests, providing exceptional customer service
  • Handle all front desk related activities, including answering phones, checking members into the system, taking prospective members on tours, and signing up new members
  • Facilitate needed updates to member accounts
  • Respond to member questions and concerns in a timely and professional manner
  • Assist in maintaining the neatness and cleanliness of the club

Requirements:

  • Must be 18 years of age or older
  • High School diploma/GED equivalent required
  • Customer service background preferred