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Front Desk Representative

1 month ago

Arlington, Virginia, United States Sheraton Pentagon City Full time
About Us

The Sheraton Pentagon City is a premier hotel in Arlington, offering stunning views of the Washington, D.C. monuments and a convenient location just one mile from Arlington National Cemetery. Our team is dedicated to creating a fun and collaborative culture that enables our associates to thrive.

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest experiences, handling arrivals and departures, and ensuring a seamless stay for our guests.

Key Responsibilities:
  • Greet guests warmly and provide a positive first impression of our hotel.
  • Process guest arrivals and departures efficiently and accurately.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Manage guest accounts, including room assignments, rates, and payments.
  • Provide excellent customer service, ensuring guest satisfaction and loyalty.
Requirements:
  • High school diploma or equivalent required; college degree preferred.
  • Previous hotel experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit transactions.
Benefits:

We offer a comprehensive benefits package, including competitive pay, medical and dental insurance, vision coverage, and a 401(k) savings plan with matching funds. Our hotel also offers a fun and collaborative work environment, with opportunities for professional growth and development.

At Sheraton Pentagon City, we are committed to providing a safe and inclusive work environment for all associates. We are an equal opportunity employer and welcome applications from diverse candidates.