Front Desk Representative
4 weeks ago
The Sheraton Pentagon City is an upscale hotel in Arlington that offers a unique experience for its guests. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for their stay.
Responsibilities- Assist guests with arrival and departure from the hotel, ensuring a smooth and efficient process.
- Provide exceptional customer service, responding to guest requests and resolving any issues that may arise.
- Process guest registrations, including inputting and retrieving information from our computer system.
- Verify and imprint credit cards for authorization, handle cash and make change, and balance the house bank.
- Promptly answer the telephone, input messages into the computer, and retrieve mail and packages for guests.
- Close guest accounts at check-out, ensuring accuracy and resolving any discrepancies.
- Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.
- High school diploma or equivalent required, with a college degree preferred.
- Hotel experience is a plus, with a strong focus on customer service and communication skills.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Effective verbal and written communication skills, with the ability to adapt to different audiences.
As a Front Desk Agent at the Sheraton Pentagon City, you will enjoy a comprehensive benefits package, including competitive medical and dental programs, vision insurance, and a 401(k) savings plan with matching funds. You will also have access to our 'YouDecide' and Hotel Room Discount programs, providing additional incentives for choosing HEI as your employer.
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