Patient Services Coordinator
1 week ago
At US Fertility, we are seeking a highly skilled and compassionate Patient Services Representative to join our team. As a key member of our patient care team, you will play a vital role in delivering exceptional patient experiences and ensuring the smooth operation of our fertility treatments.
Key Responsibilities:- Maintain accurate and up-to-date patient records, including financial and insurance information.
- Optimize patient satisfaction, provider time, and treatment room utilization by assessing patient needs and scheduling appointments accordingly.
- Schedule appointments and manage patient flow to ensure efficient use of resources.
- Address customer/patient issues and provide effective short-term and long-term resolution.
- Provide timely feedback to the practice regarding service failures or patient concerns.
- Consult with patients regarding their benefits, coverage, and financial options.
- Greet patients and visitors to the office and provide high-level customer service.
- Minimum 2 years of applicable work experience.
- High School diploma required.
- Extensive knowledge of insurance/benefits, medical terminology, and medical billing.
- Experience working in an OB/GYN office is a plus.
- Strong communication skills, independent worker, detailed-oriented, computer savvy.
- High level of customer service essential.
- Competitive pay + bonus.
- Comprehensive training.
- Medical, dental, vision, and 401(k) matching.
- Generous paid time off and holidays.
- Retirement plan.
- Tuition assistance.
- Ability to make an impact in the communities we serve.
We promote and develop individual strengths to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) - guide us daily to work hard and enjoy what we do.
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