Patient Services Coordinator
3 weeks ago
The Patient Service Representative is the first point of contact for patients and visitors to our clinic. This role requires excellent communication and interpersonal skills to provide a positive experience for our patients.
Key Responsibilities:- Welcome and greet patients, clients, and visitors in a friendly and helpful manner
- Determine the purpose of the visit and direct patients to the appropriate person or department
- Maintain exceptional customer service at all times and resolve conflicts and issues promptly
- Schedule appointments and update patient information in the EMR as needed
- Conduct daily outreach to remind patients of upcoming appointments and proactive outreach as directed by clinic leadership
- Perform administrative tasks and general office duties
- Collect and process payments at the time of service
- Answer phone calls and embed urgent/emergent protocols while maintaining a high level of customer service
- Contact insurance companies and other associated companies as needed for patient care
- Attend team meetings and participate in developing team priorities
- Exercise problem-solving and conflict resolution skills when handling patient concerns
- High school diploma or GED required; associate degree or higher preferred
- Minimum 1-2 years' experience in a customer service setting, medical office preferred
- Advanced phone skills and ability to work in a highly confidential environment
- Intermediate computer knowledge and skills, including MS Office Suite and EMR
- Ability to type a minimum of 45 WPM
- Exceptional interpersonal and customer service skills
- Exceptional verbal and written communication skills
- Ability to maintain professionalism at all times
- Cultural sensitivity and ability to work with diverse people groups
- Ability to multi-task and work well under pressure
- High attention to detail and problem-solving skills
- Documentation of Hep B vaccination or proof of immunity
- Documentation of proof of a negative TB test in the last 90 days
- CPR certification (BLS) pre-hire and ongoing
- Annual influenza and COVID-19 vaccinations
Compensation: $18-$23/hr. & bonus eligible
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