Food Operations Supervisor

4 days ago

Los Angeles, California, United States eTeam Full time

Job Title: Food Operations Supervisor

Job Type: Full-time

Location: Universal City, CA

About eTeam:

eTeam is a dynamic and fast-paced organization that values teamwork and excellence in customer service.

Job Summary:

We are seeking a highly motivated and experienced Food Operations Supervisor to join our team. As a Food Operations Supervisor, you will be responsible for assisting in the supervision of quick service branded restaurants, creating and fostering a cohesive team, and demonstrating organizational, planning, delegation, mentoring, and coaching skills.

Key Responsibilities:

  • Supervise employee workflow, set leadership standards, and guide work locations efficiency.
  • Ensure compliance with all local, state, and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
  • Support employee and guest satisfaction programs and ensure staff understands the importance of the programs.
  • Supervise all hourly staff and Seasonal Supervisory staff, provide work direction, performance reviews, and coaching to team.
  • Ensure company compliance with Union contracts regarding employee work conditions, maintaining discipline and replacing open shifts.
  • Complete administrative responsibilities for the department, including team member schedules, FOH & BOH operational, cleanliness, and sanitation checklists.
  • Mentor and counsel team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.
  • Observe, critique, and adjust the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
  • Act as Environmental Health & Safety Team representative for the employees.
  • Maintain projected labor budgets. Adjust operations as necessary to budgets, including weekly work schedules.
  • Maintain a clean, safe, and professional work area.

Requirements:

  • High School diploma or GED required.
  • Minimum 2 years management & food industry experience with multiple large high-volume food service operations and managing a team of 10+ employees.
  • Must be available to work on weekends, holidays, and nights in varying weather conditions.
  • Associate or Bachelor's degree (or equivalent) in hospitality management or business administration preferred.
  • Experienced in Quick Food Service.
  • Must be able to express ideas clearly and logically and should love to write. Must demonstrate good judgment and a strong sense of ethics in deciding how to respond to the guests' concerns and issues while keeping company business models in mind.
  • Must have excellent written and verbal skills to effectively communicate with all levels of the organization.
  • Must be proficient in MS Word, Excel, food-related Point of Service system (i.e. EATEC & Clarity).
  • Strong customer service, interpersonal, and organizational skills.
  • Able to provide creative solutions to guest situations.
  • Ability to work in a high-paced, repetitive teamwork environment.
  • Theme park experience preferred.
  • Experience managing in a union environment.
  • Strong interpersonal and analytical skills.

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