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Branch Manager Assistant

1 month ago

Elkwood VA USA, United States Southern States Full time
Job Summary

This role supports the Branch Manager in overseeing daily operations and activities at the Elkwood Facility. The successful candidate will provide input to the Branch Manager on performance appraisals, assist with interviewing and hiring staff, and ensure a positive work environment through diversity, understanding, and respect.

Key Responsibilities
  • Assist with interviewing, hiring, and training staff
  • Provide input to the Branch Manager on performance appraisals
  • Ensure a positive work environment through diversity, understanding, and respect
  • Coordinate with the Branch Manager to oversee daily operations, including fuel, food, inventory, and customer service
  • Ensure proper standards for food safety and sanitization
  • Assure fresh food and beverages are available at all times
  • Ensure proper procedures are followed for employee purchases, money orders, lottery sales, credit cards, check cashing, etc.
  • Ensure the safety of dispensing fuel and propane products
  • Ensure shelves are stocked with relevant products and replenished frequently
  • Ensure registers are operated according to company policies and standards
  • Ensure proper operation and maintenance of all equipment
  • Engage regularly with customers to ensure a positive shopping experience
  • Provide excellent customer service and build rapport to gain an increase in customer base
  • Work in coordination with the Branch Manager to resolve customer complaints and concerns in a timely manner
  • Receive merchandise
  • Apply the principles of checking ID's on all customers who purchase alcohol and tobacco products
  • Coodinate with Branch Manager to efficiently resolve inventory/cash shortages
  • Ensure all company video and security procedures and policies are followed at all times
  • Maintain safety and security of the store
  • Properly document any incidents that occur with employees, vendors, or customers
  • Assist with all functions associated with the ATM located inside of the store following all established safety and security procedures
  • May prepare deposits and deliver to the bank
  • Perform all other duties as assigned
Requirements
  • High school diploma or equivalent
  • College degree in a business-related field preferred
  • Servesafe certification is required or must be willing to obtain certification provided by the company once on board
  • One or more years as a supervisor or manager of a retail or convenience store
  • Highly motivated with a desire to work in a fast-paced environment
  • Ethical, honest, trustworthy, and respectful
  • Responsible, dependable, flexible, and adaptable to change
  • Excellent verbal and written communication skills
  • Excellent time management, planning, and organizational skills
  • Strong interpersonal and customer service skills
  • Must possess a valid driver's license and have reliable transportation
  • Very thorough with strong attention to detail
  • Professional demeanor
  • Familiarity with kitchen sanitation and safety regulations
  • Knowledge and use of fire extinguishers
  • Willing to work a flexible schedule including holidays, after hours, evenings, and weekends
Work Environment

Job functions are performed in an environment with exposure to food, hot oil, grease, sharp objects, glass, kitchen appliances, slippery floors, hot water, fumes, cuts, and burns, hot and cold environments (ovens and freezers), contaminants, noisy and distracting environment, working in close proximity to others.

Physical Activities & Requirements

While performing the essential job functions of this position, the following is required:

  • Continuously balance, bend, manual dexterity (fingers and hands), use hands in repetitive motion, stand, twist back and neck, utilize eye/hand coordination, stoop, walk
  • Frequently stack, crouch, kneel, pull, push, lift, carry up to 25 pounds assisted or unassisted, drive
  • Occasionally sit
Tools & Equipment

Cash register, credit card machine, ATM, hand truck, phone, fuel pumps, fire extinguisher, kitchen appliances, broom, mop, mop bucket, vacuum cleaner, kitchen utensils, pots and pans, dishwasher, gloves, hair/beard net, apron or uniform.

Southern States Cooperative is an Equal Opportunity Employer and does not discriminate against individuals based on their race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, veteran status, family medical history or genetic information, or any other status protected by federal, state, or local laws, or regulations.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job.

They are not intended to be construed as an exhaustive list of all responsibilities, functions, and skills required for this job.

Functions and requirements may change at any time with or without notice. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled