Assistant Branch Manager

This role supports the Branch Manager in overseeing daily operations and activities at the Elkwood Facility. The ideal candidate will have a strong background in retail management and excellent communication skills.

• Assist with interviewing, hiring, and training staff
• Provide input to the Branch Manager on performance appraisals
• Support the team in maintaining a positive work environment
• Ensure conditions across the facility meet or exceed standards for safety, service, and operational efficiency
• Coordinate with the Branch Manager to oversee daily operations, including fuel, food, inventory, and customer service
• Ensure proper standards for food safety and sanitization
• Assure fresh food and beverages are available at all times
• Ensure proper procedures are followed for employee purchases, money orders, lottery sales, credit cards, check cashing, etc.
• Ensure the safety of dispensing fuel and propane products
• Ensure shelves are stocked with relevant products and replenished frequently
• Ensure registers are operated according to company policies and standards
• Ensure proper operation and maintenance of all equipment
• Engage regularly with customers to ensure a positive shopping experience
• Provide excellent customer service and build rapport to gain an increase in customer base
• Work in coordination with the Branch Manager to resolve customer complaints and concerns in a timely manner
• Receive merchandise
• Apply the principles of checking IDs on all customers who purchase alcohol and tobacco products
• Coodinate with Branch Manager to efficiently resolve inventory/cash shortages
• Ensure all company video and security procedures and policies are followed at all times
• Maintain safety and security of the store
• Properly document any incidents that occur with employees, vendors, or customers
• Assist with all functions associated with the ATM located inside of the store following all established safety and security procedures
• May prepare deposits and deliver to the bank
• Perform all other duties as assigned

• High school diploma or equivalent
• College degree in a business-related field preferred
• Servesafe certification required or willingness to obtain certification provided by the company
• One or more years as a supervisor or manager of a retail or convenience store
• Excellent verbal and written communication skills
• Excellent time management, planning, and organizational skills
• Strong interpersonal and customer service skills
• Must possess a valid driver's license and have reliable transportation
• Very thorough with strong attention to detail
• Professional demeanor
• Familiarity with kitchen sanitation and safety regulations
• Knowledge and use of fire extinguishers
• Willingness to work a flexible schedule, including holidays, after hours, evenings, and weekends

Job functions are performed in an environment with exposure to food, hot oil, grease, sharp objects, glass, kitchen appliances, slippery floors, hot water, fumes, cuts, and burns, hot and cold environments (ovens and freezers), contaminants, noisy and distracting environment, working in close proximity to others.

While traveling may have contact with hazardous materials and drive/travel and work in adverse weather conditions.