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Front Desk Representative

1 month ago

Madison, Wisconsin, United States Clarion Madison at Alliant Energy Center Full time

We are seeking a highly skilled and professional Front Desk Agent/Shuttle Driver to join our team at Clarion Madison at Alliant Energy Center. This is a unique opportunity to work in a dynamic environment where you will be the first point of contact for our guests, handling all stages of their stay.


Key Responsibilities:
  • Represent the hotel and provide exceptional customer service to guests, responding promptly and professionally to their needs.
  • Accommodate and anticipate guests' needs, ensuring complete satisfaction with each transaction/interaction.
  • Act as the information liaison for the property and guests, providing up-to-date information on hotel amenities, area attractions, and events.
  • Process and collect payments, accurately adhering to all cashier procedures.
  • Maintain a clean and neat front desk area, ensuring a positive and welcoming environment for guests.

Requirements:
  • Successful history as a front desk agent or related customer service experience.
  • Understanding of how to use hotel's Property Management Software (PMS) systems.
  • Flexible schedule to meet business needs.
  • Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
  • Ability to maintain a composed, gracious, and professional attitude.

Benefits:
  • Eligibility to enroll in the 401(k) after 6 months of service.
  • 100% match at 3% contributions, 50% up to 5%.
  • Paid Time Off – Sick & Vacation.
  • Holiday Pay.
  • Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties.
  • Travel discounts available through Choice Brand Hotels, Hilton, and Marriott as well as at our independent properties.
  • Medical, dental, and vision insurance, as well as opportunities to enroll in STD, LTD, critical illness, accident, and/or life insurance.