IT Vendor Management Support Specialist
3 days ago
We are seeking a highly motivated and talented Vendor Management Support Specialist to join our dynamic team at NetApp. As a VMO Specialist, you will have the opportunity to work closely with our IT and Global Procurement Services (GPS) organizations to manage contract and vendor support activities.
Key Responsibilities- Manage relationships with major suppliers/vendors and ensure positive collaboration between IT, GPS, and vendors.
- Collaborate with internal stakeholders to identify and address any issues that may arise with vendors.
- Support the ongoing management of the Software Asset Management ServiceNow modules and software contracts, contributing to the end-to-end software lifecycle.
- Assist in the management of vendor relationships and oversee the execution of IT contracts and renewals.
- Support the IT Vendor Management team in driving continuous value while mitigating risks.
- Lead Vendor Management QBRs, surveys, and action items.
- Help resolve disputes and manage vendor relationships.
- Collaborate with internal teams for efficient vendor onboarding and maintaining strong vendor relationships.
- Collaborate with internal teams to ensure alignment on key issues and project milestones.
- Provide guidance on vendor management processes and best practices.
- Provide operational support by collaborating with GPS and IT for invoicing processes and addressing operational issues.
- Drive ongoing process improvements and ever-greening documentation.
- Aid in the ongoing maintenance of effective license positions for top software vendors and support software asset management.
- Strategic thinker with strong negotiation, influencing, and conflict resolution skills.
- Strong organizational, interpersonal, and communication skills.
- Knowledge of IT support services.
- Knowledge of software asset management and managing and tracking software contracts.
- Experience with vendor management tools and processes.
- Ability to work collaboratively with cross-functional teams.
- Proficient in managing multiple projects and priorities.
The base salary range for this position is $90,000 - $126,000 and will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package.
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