Senior IT Application Support Specialist

6 days ago


Durham, North Carolina, United States LabCorp Full time
Job Title: Senior Systems Analyst, IT Logistics

Labcorp is seeking a highly skilled Senior IT Application Support Specialist to join our team. As a subject matter expert on the Descartes application, you will provide functional and technical support to ensure seamless operations.

Responsibilities:
  • Provide technical support and resolve incidents related to Descartes Route Planner, Transportation Manager, and Report Analytics.
  • Act as application SME and work directly with business to provide application support, offer technical advice and guidance, and collaborate with vendors to deliver future enhancements.
  • Work directly with Descartes support and integration teams to resolve technical issues.
  • Act as 1st responder for severity 1 issues by gathering support teams, resolving critical incidents, performing root cause analysis, and providing ongoing communication.
  • Participate in requirements gathering and analysis.
  • Coordinate with cross-functional teams to implement Descartes and integration enhancements, adhering to IT change and release management process.
  • Organize and manage several tasks and projects with concurrent time-sensitive deadlines.
  • Prioritize assigned work to keep daily responsibilities and projects moving forward in a timely manner.
  • Provide implementation and support of other commercial-off-the-shelf (COTS) applications as needed.
Requirements:
  • Bachelor's degree in technology or related field.
  • 2+ years of experience with supporting transportation applications, specifically Descartes or Roadnet.
  • Experience supporting logistics and transportation.
  • Demonstrated experience in the implementation, integration, and maintenance of COTS.
  • Strong background in problem-solving, troubleshooting, and attention to detail.
  • Healthcare experience is a plus.
  • Ability to evaluate, troubleshoot, and follow-up on customer issues in an efficient manner.
  • Exceptional organizational, verbal, and written communication skills.
Benefits:

Labcorp offers a comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(K), ESPP, paid time off (PTO) or flexible time off (FTO), commissions, and company bonus where applicable.

Labcorp is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind.



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