Customer Engagement Specialist

1 week ago


Novi, Michigan, United States Best Buy Full time
Job Overview

As a Customer Engagement Specialist, you will manage incoming customer inquiries related to device activations, providing clear and informative responses to enhance customer satisfaction with Best Buy Health. Your role will involve recommending suitable products, plans, and additional services that can significantly benefit our customers. A successful candidate will effectively communicate the advantages and value of our essential products and services. We seek individuals who demonstrate strong problem-solving abilities, effective communication skills, and a results-oriented mindset.

This position is primarily remote, but candidates should be located within a reasonable distance from our caring centers.

Compensation: $19/hr base salary, along with an uncapped commission structure.

Key Responsibilities
  • Handle a high volume of incoming calls from retail clients, delivering accurate and relevant information about our offerings.
  • Address customer inquiries and provide effective solutions.
  • Promote and sell new products and additional services.
  • Achieve performance targets based on established goals.
  • Maintain a comprehensive understanding of all wireless products, pricing plans, promotions, and service features.
  • Manage consecutive calls while demonstrating excellent verbal and interpersonal communication skills.
  • Exhibit strong customer service capabilities.
  • Thrive in a fast-paced work environment.
  • Maintain a professional, energetic, and positive demeanor.
Basic Qualifications
  • At least 6 months of experience in sales, retail activations, or a customer-focused role.
Preferred Qualifications
  • Proficient computer skills, including typing and familiarity with Microsoft Office Suite.
  • Proven ability to meet or exceed sales targets.
What We Offer
We provide a comprehensive benefits package and are committed to enhancing both customer and employee experiences. Whether working remotely or on-site, our leadership team is dedicated to supporting your professional development.
Our benefits include:
  • Support for physical and mental well-being through the Best Buy Health Wellness Program.
  • Comprehensive benefits such as tuition reimbursement and caregiver support.
  • Generous employee discounts.
About Best Buy Health
Best Buy Health is dedicated to improving lives through technology and meaningful connections. Our strategy emphasizes three key areas: consumer health products that promote healthier living, device-based emergency response services for the aging population, and virtual care solutions that connect patients with healthcare providers.

Best Buy Health is an Equal Opportunity Employer committed to fostering an inclusive environment that values diversity and does not discriminate against any employee or applicant. We are dedicated to equal employment opportunities for all individuals, regardless of various protected characteristics.

Reasonable Accommodations
Best Buy Health is committed to providing reasonable accommodations for employees and applicants regarding religious beliefs, disabilities, and pregnancy-related conditions. If you require accommodations during the application process, please reach out to our Talent Acquisition team.

Benefits Overview
Best Buy offers a variety of benefits to support your overall well-being, as detailed in our Benefits Guide. Eligibility may vary.

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