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Healthcare Customer Support Specialist
2 months ago
Healthcare Customer Support Specialist
at Associated Retinal Consultants, P.C.
Position Overview:
The Healthcare Customer Support Specialist is responsible for managing incoming calls in a high-volume medical office environment. This role involves scheduling patient appointments, addressing inquiries, and fulfilling requests while ensuring a seamless experience for patients.
Key Responsibilities:
- Deliver exceptional customer service by warmly greeting all callers and maintaining a respectful and helpful communication style.
- Handle incoming calls promptly, providing accurate information and directing inquiries to the appropriate personnel.
- Efficiently schedule patient appointments in accordance with the Practice Management System and physician preferences.
- Collect and document pertinent patient information regarding medical concerns accurately and prioritize communications to the medical staff.
- Verify and record patient demographics, insurance details, and other essential information with precision.
- Collaborate with colleagues in the call center and clinics to address inquiries and ensure effective patient scheduling.
- Contribute to team efforts by managing individual workloads and assisting with additional tasks during quieter periods.
- Occasionally provide support to Medical Office Specialists as needed.
- Perform various clinical and administrative tasks to support satellite offices when required.
Qualifications:
- High school diploma or equivalent required.
- Prior experience in a medical office setting is preferred.
- Familiarity with insurance processes and requirements, including prior authorization, is advantageous.
- Strong phone etiquette and excellent verbal communication skills are essential.
- Proficient in keyboarding and comfortable using technology and database systems.
- Demonstrated analytical and problem-solving abilities.
- Ability to work effectively as part of a team.
Work Schedule:
Typical working hours are Monday through Friday, with potential for Saturday shifts based on location and staffing needs.
Physical Requirements:
- Ability to lift objects weighing up to 25 pounds.
- Capacity to sit for extended periods.
- Occasional need to stoop, kneel, or crouch.
- Use of hands and arms for reaching, grasping, and manipulating objects.
Work Environment:
The position is conducted in a clean and comfortable office setting.
Equal Opportunity Employment:
Associated Retinal Consultants is an equal opportunity employer, considering all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
