Customer Service Consultant

1 week ago


Richmond, Virginia, United States CarMax Full time
About the Role

CarMax is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, ensuring that our customers receive the highest level of service and support throughout their car-buying journey.

Key Responsibilities
  • Connect with customers to understand their needs and preferences
  • Use your knowledge of our inventory to guide customers towards vehicles that meet their needs
  • Provide personalized support and guidance throughout the car-buying process
  • Ensure a seamless transition from online to in-store purchasing
  • Mentor and support colleagues to achieve sales targets
Requirements
  • Previous sales and customer service experience
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • High level of self-motivation and enthusiasm
  • Strong computer skills and ability to learn new technologies
About CarMax

CarMax is a leading retailer of used cars, with a commitment to delivering an honest, transparent, and high-integrity experience to our customers. We are a dynamic and growing company, with a strong focus on training and development for our associates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.



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