Customer Service Representative
3 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Bunzl Distribution USA. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.
Key Responsibilities
- Provide high-level customer service, meeting and exceeding customer needs
- Enter orders accurately into the system, ensuring accuracy and communicating with customers
- Support customers on our online ordering system and assist in the order confirmation process
- Full-cycle sales order processing, including sales order, credit approval, invoicing, and filing
- Complete administrative tasks, following up with customers and suppliers
- Respond to customer inquiries and requests in a timely and efficient manner
- Provide customers with simple quotes and maintain current knowledge of all promotions
- Related duties involving customer service contact, via telephone, email, or regular mail
Requirements
- Minimum 1-2 years of previous customer service experience
- Proficient in dealing with escalated customer service situations with strong communication skills
- Proficient verbal and written English communication skills
- Ability to work under pressure, multitask, and meet tight deadlines
- Solid crisis management, problem-solving, administrative, and organizational skills
- Consultative selling skills
- Fast learner with initiative and a great work attitude
- Ability to handle high-volume calls and a fast-paced environment
- Strong computer skills, including Microsoft Office and Windows-based software
About Bunzl Distribution USA
Bunzl Distribution USA is a leading distributor of food and retail packaging, cleaning supplies, and equipment. We are committed to providing our customers with exceptional service and support. Our team is passionate about delivering the best possible experience for our customers, and we are looking for like-minded individuals to join our team.
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