Customer Service Representative

4 weeks ago


Richmond, Virginia, United States Bunzl Distribution USA Full time

**Job Summary**

Bunzl Distribution USA is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, processing orders, and resolving customer inquiries in a timely and professional manner.

**Key Responsibilities:**

  • Provide high-level customer service, meeting and exceeding customer needs and expectations
  • Process orders accurately and efficiently, ensuring timely and accurate communication with customers and internal teams
  • Support customers on our online ordering system and assist in the order confirmation process
  • Full-cycle sales order processing, including sales order, credit approval, invoicing, and filing
  • Complete administrative tasks, including following up with purchasing or getting back to customers with back orders or special orders
  • Respond to customer inquiries and requests in a timely and efficient manner
  • Provide customers with simple quotes and maintain current knowledge of all promotions
  • Related duties involving customer service contact, via phone, email, or regular mail

**Requirements:**

  • Minimum 1-2 years of previous customer service experience
  • Proficient in dealing with escalated customer service situations with strong communication skills
  • Proficient verbal and written English communication skills
  • Ability to work under pressure, multitask, and meet tight deadlines
  • Solid crisis management, problem-solving, administrative, and organizational skills
  • Consultative selling skills
  • Fast learner with initiative and a great work attitude
  • Ability to handle high-volume calls and a fast-paced environment
  • Strong computer skills, including Microsoft Office and Windows-based software

**About Bunzl Distribution USA:**

Bunzl Distribution USA is a leading distributor of food and retail packaging, cleaning supplies, and equipment. We provide a wide range of products and services to over 45,000 businesses in Canada and the United States. Our company is committed to investing in our employees and providing opportunities for advancement and growth.

**What We Offer:**

  • Competitive salary and excellent group benefits
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • Professional development and training opportunities

**Equal Employment Opportunity:**

Bunzl Distribution USA is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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