Intake Coordinator

2 days ago


San Francisco, California, United States LightHouse for the Blind and Visually Impaired Full time
About the Role

We are seeking a highly skilled and compassionate Intake Coordinator to join our team at LightHouse for the Blind and Visually Impaired. As a key member of our Connections Department, you will play a vital role in connecting students with our comprehensive services.

Key Responsibilities
  • Meet with students and their support networks to collect necessary documents and information.
  • Gather and document programmatic and patient-specific information.
  • Work with department directors and program managers to ensure timely student contact and documentation.
  • Accurately input student data into Salesforce and Enhanced Health Record systems.
  • Ensure students have necessary paperwork to begin receiving services.
  • Collaborate with DOR counselors for authorization procurement.
  • Support rehabilitation program staff to ensure students receive required equipment.
  • Produce monthly service reports tied to payment sources.
  • Work with the Finance Team for accurate billing and payment reconciliation.
  • Respond to student inquiries in a timely manner.
Requirements
  • At least 2 years' experience in a community-centered setting.
  • Effective user of Microsoft Office Suite, including Outlook, Word, and Excel.
  • Knowledge of Salesforce, Zoom, or other web conferencing platforms.
  • Compliance with HIPAA regulations.
  • Experience working with Medicare, Medi-Cal, or other third-party billing entities.
  • Experience working with the blind/disabled community preferred.
  • Associate degree in a social science field or equivalent.
  • Training in health-related terminology and understanding of health conditions.
  • Ability to handle sensitive information with conscientiousness and respect.
  • High level of social-emotional intelligence, demonstrating patience and empathy.
  • Strong coaching skills, including positive problem solving and professional communication.
  • Ability to multi-task and work independently.
  • Bi-lingual/bi-cultural English/Spanish highly desired.
Working Conditions

LightHouse is an equal opportunity employer. We strive to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.

Employment at LightHouse is at-will, and employees can be terminated with or without cause and with or without advance notice.


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