Senior Retail Business Development Manager

3 weeks ago


Reading, Pennsylvania, United States Norman's Gift Shops, Inc. Full time
About Norman's Gift Shops, Inc.

We are a business that specializes in helping people capture and share their emotions. Our mission is to provide customers with the best possible experience, whether it's for special occasions or everyday moments. We strive to deliver exceptional service and products that make a lasting impact.

Job Description

The Sales Leader will be responsible for driving retail sales by connecting with customers, building relationships, and meeting their needs. They will work closely with the management team to develop and train staff on new products and processes. This role requires excellent customer service skills, retail supervisory experience, and the ability to work a flexible schedule.

Key Responsibilities:
  • Infuse our Customer CARE program into the store culture to drive retail sales.
  • Believe that the customer always comes first and is the most important individual to our business.
  • Meet store specific Crown Rewards program enrollment goals.
  • Assist management in developing and training staff on new products and processes.
  • Provide supervision and managerial support in the absence of the store manager and assistant store manager.
  • Learns and becomes efficient with our register system to ensure a positive point of sale experience.
  • Utilize outstanding selling skills during customer interactions to build sales and drive customer satisfaction.
  • Maintain and restock displays as directed by store management.
Salary and Benefits

This position offers a competitive salary of $45,000 - $60,000 per year, depending on experience. Additional benefits include a 30% discount on merchandise purchased in our stores, incentive contests throughout the year, and a flexible schedule.

Requirements

To be successful in this role, you must have a high school diploma or equivalent, prior retail experience with supervisory exposure, prior customer service experience, and the ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds.



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