Returns Operations Specialist

1 week ago


East Rutherford, New Jersey, United States Careersatsfa Full time
Position Overview:

The Returns Operations Specialist plays a vital role in ensuring the efficient processing of merchandise returns and supporting the overall operations of our specialized teams.

Key Responsibilities:

  • Manage the opening and closing of the digital return register.
  • Maintain a clean and organized workspace.
  • Adhere to established protocols for processing returns and adjustments, and assist in reconciling reports.
  • Ensure that all products are secured according to company standards.
  • Oversee the integrity of returned products, ensuring that all online returns are properly sorted and secured.
  • Address and resolve customer inquiries and issues, both internal and external.
  • Support other specialized operations functions as needed, including cash reconciliation and gift card events.

Collaboration:

Work closely with various teams, including Merchandise Operations and Asset Protection, to ensure seamless return processes. Maintain communication with the Assistant General Manager of Operations.

Communication:

Provide necessary reporting and escalate potential issues for resolution. Act as a liaison between clients and the store, handling ad hoc responsibilities as required.

Qualifications:

We are looking for individuals who possess:
  • Strong interpersonal skills and a customer-focused mindset.
  • The ability to lift and handle merchandise, with lifting requirements of up to 15 pounds.
  • Proficiency in POS systems and strong computer skills, including Google and MS Office.
  • Capability to thrive in a fast-paced, team-oriented environment with minimal supervision.
  • Attention to detail and organizational skills.
  • Flexibility to work a schedule that meets business needs.

Your Career Journey:

Join a dynamic team dedicated to redefining the luxury retail experience. Enjoy opportunities for career advancement across various sectors, including retail, supply chain, and corporate roles. Benefit from a culture that values work-life balance and offers a comprehensive benefits package for eligible full-time associates, including medical, vision, and dental coverage, along with an attractive associate discount.

Compensation:

The starting hourly rate for this position is competitive and based on market factors, skills, and experience.

Equal Opportunity Employment:

We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable laws governing nondiscrimination in employment in every location where we operate.

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