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Patient Service Coordinator

2 months ago

Baltimore Maryland, United States Mercy Medical Center Full time
About the Role

Mercy Medical Center is seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our patient care area.

Key Responsibilities
  • Collaborate with unit leadership to coordinate daily operations and maintain continuous awareness of unit operations and potential issues.
  • Maintain the efficient flow of patients, visitors, other staff, and information on the patient care area.
  • Provide direct clerical and administrative support to the patient care department and collaborate as needed with other departments to maintain smooth operation of the unit.
  • Proactively demonstrate appropriate customer service and hospitality practices to enhance the perception of all customers of the department as a healing and compassionate environment for both the inpatient and outpatient setting.
Additional Responsibilities
  • Manage the physician schedule and provide clerical support to the practice and providers on a regular basis.
  • Assist callers and visitors to the office, patient registration, charge entry, end of day reconciliation, obtaining payments from patients, and collecting referrals and surgical authorizations.
  • Provide excellent customer service using professionalism and proficiency.
Requirements
  • High School Diploma or GED.
  • 1-2 Years experience in a healthcare setting.
  • Preferred: 3-5 years experience in a related field or specialty practice.