Front Office Manager
3 weeks ago
Job Overview
We are seeking a highly skilled and experienced Front Office Manager to join our team at Marriott International Inc. This role will be responsible for providing exceptional guest service, managing hotel operations, and leading a team of front office staff.
Responsibilities
- Ensure efficient guest registration, check out, and telephone service.
- Manage front office staff, including training, development, and performance management.
- Monitor and maintain high standards of cleanliness and organization in the front office area.
- Resolve guest complaints and concerns in a professional and timely manner.
- Work closely with other departments to ensure seamless service delivery.
Requirements
- At least 2 years of progressive management experience in a hotel.
- Previous Guest Relations and Front Office experience in a hotel required.
- Possess outstanding guest services skills and leadership capability.
- Detail oriented with outstanding organizational and communication skills.
Estimated Salary: $65,000 - $85,000 per year
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