Front Office Manager

3 weeks ago


Miami, United States Marriott International Inc Full time

Job Overview

We are seeking a highly skilled and experienced Front Office Manager to join our team at Marriott International Inc. This role will be responsible for providing exceptional guest service, managing hotel operations, and leading a team of front office staff.

Responsibilities

  • Ensure efficient guest registration, check out, and telephone service.
  • Manage front office staff, including training, development, and performance management.
  • Monitor and maintain high standards of cleanliness and organization in the front office area.
  • Resolve guest complaints and concerns in a professional and timely manner.
  • Work closely with other departments to ensure seamless service delivery.

Requirements

  • At least 2 years of progressive management experience in a hotel.
  • Previous Guest Relations and Front Office experience in a hotel required.
  • Possess outstanding guest services skills and leadership capability.
  • Detail oriented with outstanding organizational and communication skills.

Estimated Salary: $65,000 - $85,000 per year



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