Front Office Coordinator

3 weeks ago


Miami, Florida, United States Providence Community Center LLC Full time
Job Summary:
We are seeking a friendly and organized Front Desk Receptionist to join our primary care physician (PCP) office. This role will primarily serve a Creole-speaking population, requiring excellent communication skills in both English and Creole. The Front Desk Receptionist will be the first point of contact for patients, ensuring a welcoming environment and efficient operation of the front office.

Key Responsibilities:
1. Patient Interaction: Greet and assist patients and visitors in a warm and professional manner. Answer phone calls and respond to inquiries in both English and Creole. Schedule appointments and manage the appointment calendar.
2. Administrative Tasks: Collect patient information and verify insurance coverage. Maintain accurate patient records and ensure confidentiality. Process patient check-ins and check-outs efficiently.
3. Communication: Facilitate communication between patients and healthcare providers, ensuring all relevant information is conveyed. Provide information about services, policies, and procedures to patients.
4. Billing and Payments: Assist patients with billing questions and process payments as needed. Ensure that all financial transactions are handled accurately and securely.
5. Office Maintenance: Keep the front desk area tidy and organized. Assist with inventory management of office supplies.

Requirements:
• High school diploma or equivalent; additional education in healthcare or administration is a plus.
• Bilingual in English and Creole (required).
• Previous experience in a medical office or customer service role preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in using office equipment and basic computer skills.

Compensation: $40,000 - $45,000 per year.

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