Senior Customer Service Representative
4 weeks ago
Be a part of a world-class academic healthcare system, UChicago Medicine, as a Customer Service Associate at our Burr Ridge Call Center. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.
Key Responsibilities:- Answer calls from both within and outside the Hospitals in a professional and courteous manner and transfer the calls to the appropriate destination.
- Provide paging services (overhead and beeper), physician referrals, and messaging functions.
- Use discretionary abilities to recognize emergency, life-threatening, and high-priority calls and situations, and respond rapidly and according to established prescribed procedures.
- Assist CSRs with difficult or emergency calls as necessary.
- Act in the capacity of supervisor in the absence of the manager, clarifying call center policies and procedures, and coordinating, prioritizing, and distributing assignments among the CSRs.
- High school diploma or equivalent certification.
- Familiarity with database entry and applications.
- Excellent verbal communications skills, listening skills, and knowledge of proper telephone etiquette.
- Ability to sit for long periods of time and to maintain composure under stressful and/or emergency conditions.
- Five or more years of experience in using telecommunications systems equipment, familiarity with medical terms.
- Demonstrated working knowledge and experience with personal computers; familiarity with Windows applications.
We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent, and commitment with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we're doing work that really matters.
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Customer Service Representative
4 weeks ago
Willowbrook, California, United States The University of Chicago Medicine Full timeJob Title: Customer Service RepresentativeBe a part of a world-class academic healthcare system, UChicago Medicine, as a Customer Service Representative at our Burr Ridge Call Center. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.Key Responsibilities:Provide exceptional customer service by resolving all...
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