Client Service Representative

3 days ago

Washington, Washington, D.C., United States NVA Full time
Pet Care Team Member Job Description
Are you passionate about providing exceptional care to animals and their owners? Do you thrive in a fast-paced environment with a sense of purpose?

About the Role
As a Client Service Representative at Chambers Creek Veterinary Hospital, you'll be the face of our organization, delivering top-notch customer service and supporting our team of veterinarians, technicians, and support staff. Your strong communication skills, compassion, and ability to multitask will make you an invaluable asset to our team. We're open to full-time and part-time candidates, with shifts scheduled for 10 hours per day.

Key Responsibilities
In this role, you'll:
  1. Provide exceptional customer service to clients, responding to their needs and concerns in a timely and professional manner.
  2. Work collaboratively with our veterinary team to ensure seamless operations and outstanding patient care.
  3. Assist with administrative tasks, such as scheduling appointments and processing payments.
  4. Maintain accurate records and files, adhering to our hospital's policies and procedures.

Requirements
To succeed in this role, you'll need:
  • A minimum of 1 year of customer service experience, preferably in a veterinary or shelter environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse personalities and groups.
  • Flexibility and adaptability in a fast-paced environment, with a willingness to learn and grow.
  • Dependability and reliability, with a commitment to meeting deadlines and achieving goals.
  • Basic computer skills and proficiency in software applications, such as Avimark.

Benefits and Opportunities
At NVA, we're committed to investing in our team members' growth and development. You'll enjoy access to ongoing training and education opportunities, a comprehensive benefits package, and a dynamic work environment that values collaboration, innovation, and teamwork. Don't miss out on this exciting opportunity to join our team and make a meaningful difference in the lives of pets and their owners.

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