Customer Service Representative

17 hours ago

Washington, Washington, D.C., United States Giant Food Full time
About the Role

We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Giant Food. In this role, you will be responsible for providing exceptional customer service, answering questions about products, and resolving customer complaints in a professional and courteous manner.

The Company

Giant Food is a leading grocery retailer in the Baltimore-Washington area, with over 160 stores spanning across D.C., Maryland, Virginia, and Delaware. Our mission is to be the most trusted and loved local food retailer in our community, offering a wide range of products and services to meet the needs of our customers.

What We Offer

As a Customer Service Representative at Giant Food, you can expect a competitive salary of approximately $40,500 per year, based on your location and experience. Our comprehensive benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan with company match. You will also have opportunities to advance your career, receive recognition for your work, and participate in professional development programs.

In addition, we offer flexible scheduling, paid time off, and opportunities to serve our communities through volunteer programs. Our stores are equipped with modern technology and tools to support your success, and our collaborative team environment fosters open communication and teamwork.

Responsibilities

Key responsibilities of the Customer Service Representative include:
  • Providing exceptional customer service, answering questions about products, and resolving customer complaints in a professional and courteous manner.
  • Lifting up to 50 pounds, standing for long periods, and moving quickly and safely around the store.
  • Working independently and as part of a team to achieve sales goals and maintain a clean and organized store environment.

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